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Pret investing over £9.2 million in frontline colleagues, with the company’s ‘happy teams and happy customers’ value as a major pillar of its transformation strategy

  • 8,000 Pret Team Members to receive pay increase from £9.40 to up to £10.15 per hour from April 2022, with more than 85% receiving at least £10 per hour

  • Mystery Shopper bonus to increase by 25% to £1.25 per hour, taking it above £1 for first time for the company

  • Investment marks Pret’s biggest pay and benefits increase in its 36-year history, forming part of Pret’s global transformation strategy to diversify the business, and acknowledging the success of Pret’s Coffee Subscription

London, 12 January 2022: Pret A Manger has today announced plans to invest over £9.2 million in staff pay, its biggest pay and benefits increase in its 36-year history.

From 1 April 2022, 8,000 UK Team Members will see their pay increase from a baseline of £9.40-9.56, to up to £10.15 per hour, with more than 6,900 Team Members receiving at least £10 per hour.

Pret’s Mystery Shopper bonus will also increase by 25% to £1.25 per hour, taking it above £1 for the first time ever. The Mystery Shopper bonus is awarded to Teams on top of their weekly pay for good service. Currently, over 80% of staff receive the bonus on average each week.

The changes, which represent an investment of £9.2 million in Pret’s frontline colleagues, recognise the resilience, hard work and dedication of Pret’s Shop Teams through the COVID-19 pandemic. Pret Team Members have been the cornerstone of the business’s success over the past three decades, and as Pret’s transformation strategy moves into a new phase, the business is investing in pay and benefits to build on the progress made since 2020. This approach is also being rolled out globally across Pret’s markets outside of the UK. 

Significantly, Pret is in a position to make these changes as a result of the impact of its transformation strategy since 2020 and the stronger position the business is now in.

Following the launch of Pret’s Coffee subscription in September 2020, the subscription is now used over a million times each week in the UK. Digital sales have grown since the relaunch of Pret’s online delivery programme 18 months ago, while Pret continues to grow its franchise partnerships across the UK and internationally, as well as expanding its retail product offer in supermarkets across the UK.

These new initiatives, coupled with the existing business recovering strongly during 2021, have ensured Pret is better positioned to deliver long-term, sustainable growth. Despite the recent rise in COVID-19 cases as a result of Omicron, Pret’s business has demonstrated significant resilience over the past two months. Although in-shop sales have fallen as a result of recent government guidance, sales across other channels, including the Pret Coffee Subscription, have performed strongly.  

In September 2021, Pret declared its ambition to double the size of the business and open more than 200 new stores in the UK within the next five years. Today’s announcement of its largest pay increase in its history is indicative of the importance of Pret Team Members to its transformation strategy, its leadership and shareholders.  

Pay rates will be applied the same across Team Members irrespective of age, although some differences may apply depending on the employee’s role, experience and location:    

  • Team Member pay will increase from £9.40-9.56 to between £9.80 and £10.15 per hour depending on location    

  • Baristas will see pay increase from £9.88-10.08 to £10.30-11.05 per hour, depending on location and experience   

  •  With the Mystery Shopper bonus included, Team Member pay could be as high as between £11.05 and £11.40 per hour.

The changes follow Pret’s decision to increase pay for UK shop Team Members by 5% in September 2020. 

Pano Christou: CEO of Pret, said: “At Pret, nothing is more important to our business than making sure our amazing people are properly rewarded around the world.

“We’ve said all along that as our business recovered, we wanted to invest back into our people. Today, as we move into a new phase of our transformation strategy, I’m really pleased we’re in a position to do exactly that.”

“After a difficult couple of years, it gives me so much joy to be able to give our hard-working Shop Teams this news. Crucially, when you combine our hourly pay, our 50% staff discount, and the Pret Mystery Shopper bonus, we’re proud to be one of the best employers in our industry.

“I remember from my time in shops just how important the Mystery Shopper bonus was, so we’re delighted to be able to take it to its highest ever level. When you combine it with the new rates of hourly pay, the majority of Team Members will have the chance to take home £11.25 per hour.

“We’ve got big ambitions for Pret’s future, and none of it would be possible without the hard work and commitment of our people. We hope that this announcement goes some way to thanking them for everything they’ve done over the course of pandemic – no one deserves it more.”

Notes to editors: • Pret employs over 8,500 people in the UK • Pret runs ~550 shops across five markets in UK, USA, France, Dubai and Hong Kong • A Mystery Shopper visits each Pret Shop every week. They purchase some Pret food and rate team on their performance of service, selection of products and cleanliness. If a shop achieves a certain score - everyone in the team will receive an extra £1.25/hr for that week’s pay. • Teams can claim a 50% discount when purchasing Pret food and drink