Have a question for us? Take a look at some of our most frequently asked questions below.
What is Club Pret?
Club Pret is an evolution of our award-winning Coffee Subscription and it just got better. Subscribers of Club Pret will still be entitled to all the benefits of the existing Subscription – up to five barista-made drinks a day for a monthly fee – but now with the added benefit of 20% off everything, double the previous discount, available on the entire Pret menu including your freshly made favourites or delicious on the go snacks - every single time you shop with us.
Exclusions apply based on shop location.
What are the benefits of being a Club Pret Subscriber?
Being a member/subscriber of Club Pret means you get 20% off every single time you shop with us, plus 5 Barista-made drinks every day (up to 5 a day, one per order, with a 30-minute redemption period in between). This includes any of Pret’s organic coffees, teas, hot chocolates, iced coffees, Pret Coolers or iced teas.
Drinks vary by shop and location and are subject to availability and store equipment. Not all drinks sold in all shops. Exclusions apply based on shop location.
Which drinks does Club Pret include?
Club Pret includes all Barista-made drinks (up to 5 a day, one per order with 30 minute redemption period in between). This includes any of Pret’s organic coffees, teas, hot chocolates, iced coffees, Pret Coolers or iced teas. Drinks vary by shop and location and are subject to availability and store equipment. Not all drinks sold in all shops.
How much does Club Pret cost?
Club Pret costs £30 per month for new subscribers excluding any promotions like first month half price (£15).
What products are eligible for discounts on Club Pret?
Club Pret subscribers can enjoy 20% off everything sold in-shop. This includes all Pret favourites including: all barista-prepared drinks; breakfast items like croissants and rolls; lunch items like sandwiches and salads; snacks like popcorn and crisps; and our bottled and canned drinks. Exclusions apply based on shop location.
What items are included in the 20% off?
Everything is now 20% off with a Club Pret subscription including freshly made salads, baguettes, sandwiches, soups, baked goods, snacks and more! Some exclusions do apply depending on shop location – the discount will not apply to carrier bags in Scotland or to sales of alcohol.
Are there any limits to the 20% off discount?
Yes. Some shops are not participating in Club Pret and therefore you would not be able to redeem this discount or one of your up to five Barista-prepared drinks a day at those shops. The 20% off discount does not apply to carrier bags in Scotland or to sales of alcohol.
Other than that you can use the 20% off discount on everything in participating Pret shops ranging from our freshly made baguettes, salads to freshly baked croissants, your favourite snacks or canned drinks every single time you shop with us.
Can I use the discount in conjunction with other promotions?
You can use both benefits of Club Pret at the same time. For example if you order a Latte and a Chocolate Croissant, you will receive your Latte as one of your five Barista-made drinks and 20% off your Chocolate Croissant. If you order two Lattes at the same time, you will receive one as part of your five Barista-made drinks and the other will get 20% off.
However, the Club Pret discount cannot be used alongside any other discounts or promotions, including the 50p reusable cup discount (see below for more detail).
Can I use the discount with delivery partners and catering orders?
The Club Pret discount does not apply to orders made through our delivery partners or on catering orders.
How often can I redeem the discount off food with my Club Pret QR code?
You can get 20% off every single time you shop at Pret.
Redeem your Club Pret discount by scanning your Club Pret QR code when making your purchase at the till.
You can find your QR code in the Pret app, or save this to your iPhone Wallet or Android Google Pay by using the links in the app.
Your Club Pret QR code will automatically pull through your 20% discount on every in-shop purchase throughout the day.
Exclusions apply based on shop location.
Is there a limit to how much food I can get with my Club Pret discounts?
There is no limit to how much food you can purchase or how many times you can use the 20% off Club Pret benefit at Participating Shops. Exclusions apply based on shop location.
Can customers still get a discount for using a reusable cup as well as their 20% off?
No. We can only apply one discount per transaction. We continue to encourage any customers who wish to use reusable cups to do so. We're also a founding member of the National Coffee Cup Recycling Scheme and have dedicated cup recycling facilities in many of its UK shops.
How To Use
How do I redeem the offer in-shop?
Redeem your offer in-shop by scanning your QR code at the till.
When you subscribe, the best way to access your QR code is in the Pret app.
You can either:
Use the QR code directly from your Pret app and scan it at the till; or
Save your QR code voucher to your iPhone Wallet or Android Google Pay using the links in the app, and scan at the till.
How will it work with Barista-made drinks if I wanted to order a second one at the same time?
Subscribers will get one Barista-made drink per order as part of their Club Pret subscription, then 20% off any subsequent Barista-made drinks made in the same order. They will still be able to get up to five Barista-made drinks per day as part of their subscription with a 30 minute gap between redemptions.
How does Club Pret work with my Pret Perks rewards?
You will earn a star for every purchase you make using your Club Pret subscription and when your Club Pret subscription renews each month.
I’m a Coffee Subscriber. Can I join Club Pret?
As a Coffee Subscriber your account automatically evolved into Club Pret from the 26th April. You still get your up to five Barista-prepared drinks a day alongside the upgraded 20% discount.
I’m only interested in being a Coffee Subscriber - can I stay on the old Subscription for £25 per month?
No. The Coffee Subscription is evolving into Club Pret. All Coffee Subscription accounts will automatically become Club Pret accounts. This means they will be able to access all Club Pret benefits immediately, and their monthly price will only increase to £30 per month at their next billing cycle on or after 5th June. Subscribers can pause or cancel their subscription at any time in the Pret App.
How is Club Pret different to the Coffee Subscription?
Club Pret is an evolution to the Coffee Subscription. It includes all the benefits of the Coffee Subscription but now with a 20% discount off everything on our menu, including your favourite freshly made food, baked goods, drinks and snacks. Exclusions apply based on shop location
Can I go back to the Pret Coffee Subscription after joining Club Pret?
No. Club Pret is an evolution to the Pret Coffee Subscription. Club Pret is the only subscription Pret now offers, and has all the benefits from the Pret Coffee Subscription alongside a brand new 10% discount off the entire menu which can be used in shop with every transaction. Exclusions apply based on shop location.
Can I use my Club Pret subscription in other countries?
Will you be introducing Club Pret in the US and France?
At the moment Club Pret is only available in the UK but it will be launching in the US and France later this year.
Permanent QR code
I haven’t received my monthly QR code?
We’re pleased to say that we have now moved to a permanent QR code, meaning you won’t have to save it each month. Simply log into your account here: https://www.pret.co.uk/en-GB/my-account to view your QR code and save it to your wallet.
Will it still be sent to me by email each month?
No, as it’s a permanent code, once you have it saved you won’t need a new version each month. If you delete it or lose your phone, no problem, just login to your account here: https://www.pret.co.uk/en-GB/my-account to save it again.
How do I earn stars?
You earn a star by scanning your QR code every time you purchase at Pret, including regular everyday buys like your morning coffee (if you're not already using our lovely Pret Coffee Subscription), selecting a sandwich for lunch, or picking up a sweet treat.
Already have a Pret Coffee Subscription? You'll earn one new star every month you renew it – but NOT every time you order one of your Barista-prepared drinks. Unless of course you make an additional purchase, like a sandwich or treat, at the same time.
If you spend in a shop, remember to scan your QR code on your phone at the till to get your star.
From time-to-time, we might surprise you with bonus stars. We do this for a few reasons – maybe you’ve just signed-up, or it’s a special occasion, or perhaps just because we can and we want to say thank you for being a Pret customer!
Will I earn stars when I use my Pret Coffee Subscription?
You’ll earn a new star every month your Pret Coffee Subscription renews – but NOT when you use it to order one of your 5 daily Barista-prepared drinks. Unless of course you make an additional purchase, like a sandwich or treat, at the same time. Then, bingo, you earn another star!
And if someone has gifted you a Pret Coffee Subscription, we’ll also give you a shiny star every month it rolls over, too. Which means you'll be picking up Pret Perks, Pret-ty quickly!
Food & Menu
Where can I find out about the allergens, nutritionals and ingredients in a product?
A breakdown of each product's allergens, nutritional information and ingredients can be found on our individual product pages via our menu.
Why can't I find my favourite products in certain shops?
There could be a number of reasons why you can't find a particular product. Not every shop sells the same products or it might have been de-listed. Please check our menu to see which products are currently being sold (dependent on availability).
Coffee & Drinks
Is your coffee organic and where does it come from?
Yes, we can proudly say our coffee is organic. It's from Sumatra, Ethiopia, Honduras and Peru. Find out more about Pret's organic coffee.
Why are lot of your hot drinks only available as one size?
We use one cup size to make sure we're as efficient as possible and to keep the choice simple for our customers. It also means we can be confident that every cup of coffee has the ideal coffee to milk ratio.
I'd like to return an item I purchased.
We’d like you to be happy with everything you buy from Pret. Should you change your mind about your purchase, please return the unused product with your proof of purchase within 30 days, and we’ll happily offer a replacement or refund. Please be aware that some products have different return time limits and exceptions when you change your mind. We ask that perishable food items are returned within their use by date if this is stated on the product or on the same day of purchase. No refunds or returns are given for promotional vouchers.
For delivery cancellations please refer our order online FAQs. If you have ordered via one of our delivery partners (such as Uber Eats or Deliveroo) please refer to their terms and conditions via their app/website for more details.
All terms and conditions for Pret Gift Cards can be found here.
I want to make a complaint.
We'll get this sorted quickly. Please tell us about it via our contact page or Facebook Messenger.
The Pret Foundation
What is The Pret Foundation?
Set up by our founders in 1995, The Pret Foundation is a global charity (Reg charity no. 1050195) with a clear purpose. To alleviate poverty, hunger and help break the cycle of homelessness by donating our unsold food, partnering with grassroots charities and giving employment opportunities to those in need of a second chance. They are set up independently to Pret but we work closely together to tackle hunger, homelessness and poverty.
How is my donation spent?
Thank you for donating. Your donation will help tackle hunger, poverty and homelessness in communities local to Pret shops. Such as The Pret Foundation’s employment and training programme, Rising Stars where we give homeless and vulnerable people a chance to shine in a Pret shop. Or through our grant giving programme, financially supporting grassroot charities and shelters so that they can provide for those in need