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Have a question for us? Take a look at some of our most frequently asked questions below.

Permanent QR code

I haven’t received my monthly QR code?

We’re pleased to say that we have now moved to a permanent QR code, meaning you won’t have to save it each month. Simply log into your account here: to view your QR code and save it to your wallet.

Coffee Subscription

Pret Perks

Food & Menu

Where can I find out about the allergens, nutritionals and ingredients in a product?

A breakdown of each product's allergens, nutritional information and ingredients can be found on our individual product pages via our menu.

Coffee & Drinks

Why do the prices for your different coffees vary?

Our prices are based on the cost of raw materials, packaging, and barista effort. This is why the prices of our hot drinks differ.

Customer Service

The Pret Foundation