YourPret Barista Terms & Conditions
These are the terms and conditions on which we supply the subscription services and products. If you do not confirm your acceptance of these terms and conditions during the order process, you will not be able to order a subscription.
Information about us and how to contact us:
We are Pret a Manger (Europe) Limited a company registered England and Wales. Our company registration number is 01854213 and our VAT number is 927137420. Our registered office is at 75B, 10 Bressenden Place, London, SW1E 5DH.
You can contact us by telephoning our customer service team at 02078278801 or through www.pret.co.uk/en-GB/talk-to-pret
How we may contact you. If we have to contact you, we will do so by writing to you at the email address provided to us in your order.
Full terms and conditions
1. Ordering Our Coffee Subscription
1.1. Who can order a subscription. We can only accept subscription orders from those aged 18 or over and who have legal capacity to enter into a binding contract with us.
1.2. Where subscriptions can be redeemed. Our coffee subscription is only available in Participating Shops in the UK and cannot be redeemed in the Excluded Shops (as defined in clause 1.5 below).
1.3. How to order a subscription. In order to submit an order, you will be required to provide an email address and then follow the procedure set out on your.pret.co.uk to submit your order. You should check all of the information that you enter and correct any errors before submitting your order, as once your order is submitted we will begin processing it immediately. All orders placed and processed via your.pret.co.uk shall be in the English language. These terms and conditions are only available in the English language and will not be filed by us.
1.4. How we will accept your subscription order. Your order constitutes an offer to us. Our acceptance of your subscription order will take place when we send you a confirmation email to accept it, at which point:
1.4.1 contract will come into existence between you and us; and
1.4.2 these terms and conditions, as well as your order, will become legally binding on you and us.
1.5. Excluded Shops: Souths Mimms Services (Welcome Break). All other UK Pret shops are “Participating Shops".
1.6. If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the subscription. This might be:
(i) because subscriptions are no longer available; (ii) because of unexpected limits on our resources which we could not reasonably plan for; and/or (iii) because we have identified an error in the price or description of the subscription.
2. Your Subscription
2.1. By ordering the subscription and paying any recurring monthly subscription fees (as set out in your order) to keep your subscription active, you will be able to redeem your subscription in any of the Participating Shops to get a maximum of 5 Eligible Products per day, every day for each month of a valid subscription.
2.2. Once we have accepted your subscription order and for each month your subscription is successfully renewed, you will receive an email confirming that your payment has been successful and shortly after, an email containing your QR code. Your subscription starts on the day you receive your QR code. Once you have your QR code, you can use your subscription. You have the option to add the QR code to your Apple Wallet or to Google Pay for redemption in our shops and you can also use the QR code provided in the email we send. You will need to present this code at a scanner in our shops every time you wish to redeem your subscription against an Eligible Product (as defined in clause 3.1.1 below). The QR codes can only be used in Participating Shops and cannot be redeemed online. We cannot provide any Eligible Products without a valid subscription QR code.
2.3. We will email you with a new QR code each month that your subscription is effective.
2.4. Your subscription will renew automatically each month and will continue unless paused or cancelled by you or us in accordance with these terms and conditions. Subscription periods are months, starting when you first subscribe. For example, if your subscription is accepted on 4th January, it will be valid until 3rd February. The recurring monthly subscription fee would then be charged on 4th February for the next subscription month which would run until 3rd March.
2.5. You can only redeem your subscription for one Eligible Product every 30 minutes up to a maximum of 5 Eligible Products per day.
2.6. We only supply subscriptions for private and non-commercial use. We reserve the right at any time and in our sole discretion to verify a subscriber’s eligibility and compliance with these terms and conditions, including but not limited to, ensuring that the subscription is not being used for a commercial purpose. There is a limit of one subscription per person and subscriptions cannot be shared or exchanged. Subscribers may not create duplicate accounts and we reserve the right to terminate any duplicate subscriptions with immediate effect. Any Eligible Products redeemed using your subscription are for your personal consumption only.
3. Subscription Products
3.1. Eligible Products. You will be able to redeem your subscription against the following products:
3.1.1. Organic coffees, teas, hot chocolates, all iced drinks including iced coffees, cold brew, frappes and smoothies (except Cocoa, Almond Butter & Banana Smoothie, Raspberry, Mango & Ginger Smoothie, and Avocado, Mango and Ginger Smoothie), including any milk alternatives, syrups and extra coffee shots which have been prepared by a barista ("Eligible Products").
3.2. All Eligible Products are subject to availability. The list of Eligible Products may change and we will endeavour to update this list as and when products are added or removed.
3.3. Currently, Eligible Products cannot be redeemed in reusable cups due to the ongoing Covid-19 health and safety implications.
4. Subscription Fees
4.1. Free month. The first month of your subscription is free of charge.
4.2. Monthly subscription fee. Subject to any pause or cancellation of your subscription, we will charge you the monthly subscription fees (currently £20 save as varied by any applicable and valid discount codes) using the payment method selected by you during the order process. The first payment will be taken the day after your first free month ends. You accept that the subscription has recurring payments as detailed below and to be responsible for all recurring fees. Your subscription provides you the opportunity to use subscription benefits and your non-use will not obligate us to provide you with any refund, in whole or part, of your monthly subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your subscription, we may suspend your access to the subscription until we are in receipt of cleared funds from you for the subscription and subsequently cancel it if payment is still not received.
4.3. Discount or promotional codes. If you have a valid discount or promotional code to use, you will need to enter in the discount code box on the basket page of the subscription ordering process for it to be applied to your basket. Only one discount code per subscription.
4.4. Payment type. Payment can be made by any MasterCard, Visa or American Express debit or credit card.
4.5. Recurring monthly subscription fees. Subject to either you or us exercising our rights to pause, cancel or terminate the subscription, you authorise us to, and accept that we will, charge your original payment method on a recurring monthly basis beginning on the day after your first month of subscription ends and every month thereafter until you cancel or we suspend or terminate your access to the subscription. The recurring subscription fee is £20 per month and will be charged on the same day each month or where you start your subscription on the last day of a month, your recurring payment will be taken on the last day of the following month.
For example, if you subscribed on the 6th September, your next payment would be on the 6th October. If you subscribed on the last day of the month, and if your billing date is not present in that month (say, the 31st), then the preceding date is selected. Then the renewal shifts back to the original date in the next month. For example, if you subscribed on 31st March, your next payment will be on the last day of the following month, 30th April, and subsequently on 31st May, 30th June, etc.
4.6. Each month, after the recurring monthly payment has been received, we will email you to confirm your subscription has been renewed for another month and then send you another email with your new QR code. Unless you pause or cancel your subscription, your subscription will be automatically renewed for successive months at the then-current subscription fee. If you pause your subscription, you may use the subscription until the end of the applicable subscription month and your subscription will then be paused for 31 days, after which your subscription will be renewed for another month as usual. If you cancel your subscription, you may use the subscription until the end of the applicable subscription month and your subscription will not be renewed after that month ends. We reserve the right not to renew your subscription at any time without cause. Payment details are stored securely by a third party to allow recurring payment for future recurring payments.
4.7. Payment failure. If payment of a recurring subscription fee fails because there is an issue with the payment method, for example, the debit card has expired, we will contact you via email. You may add, update or change payment cards or other subscription details such as email address and billing address by visiting manage account and logging in with your email address. You will be sent a one-time password, which you use to log in securely.
4.8. Changes to subscription fees. If the amount to be charged for a recurring subscription fee changes from the current fee, we shall provide notice of the amount to be charged and the date of the charge at least ten (10) days before the scheduled date of payment of the recurring subscription fee. If, as a result of the fee change, you want to cancel your subscription, please follow the steps in clause 5.2 below.
5. Pausing your Subscription
5.1. You can pause your subscription at any time. If you decide to pause, this will become effective from the end of the subscription month in which you pause and shall last for a period of 31 days. Your subscription may only be paused once. We reserve the right to extend the option to pause for further monthly periods.
5.2. To pause your subscription, you need to click the ‘manage account’ link provided in any of your subscription emails or go to: your.pret.co.uk/manage-account. You will need to login using your email address and confirm using a one-time password. You will then be able to view your subscription and pause it. If you have any difficulties in pausing your subscription, please contact us using the details at the top of these terms and conditions.
5.3. Pausing your subscription means that you will not pay the monthly subscription fee for the next subscription month. You will be able to use your subscription up until the end of the subscription month in which you pause. Your subscription will automatically renew on your next billing date following the month paused. You will not receive a refund for any part of a month in which you pause.
For example, if you start your subscription on 2nd November, pause it on the 15th November, you can continue to use it until 1st December at which point it will pause for a month and restart on the 2nd January.
5.4. If you decide to restart your subscription prior to the 31 day pause taking effect (i.e within the existing billing period), the pause shall not take effect and we shall charge you the monthly subscription fees.
5.5. If you decide to restart your subscription during the 31 day pause (i.e. within the next billing period), we shall charge you the monthly subscription fees from the date you restarted the subscription.
6. Cancelling your Subscription
6.1. You can cancel your subscription at any time. The cancellation will be effective from the end of the subscription month in which you cancel. Other than as set out in clause 6.4, cancellations are not eligible for refunds.
6.2. To cancel your subscription, you need to click the ‘manage account’ link provided in any of your subscription renewal emails or go to: manage account. You will need to login using your email address and confirm using a one-time password. You will then be able to view your subscription and cancel it. If you have any difficulties in cancelling your subscription, please contact us using the details at the top of these terms and conditions.
6.3. Cancellation of your subscription will take effect at the end of the subscription month in which you cancel it so you can continue to use your existing subscription until your subscription month has expired. The recurring subscription fee will not be taken from you the following subscription month. You will not receive a refund for any part of a month in which you cancel.
For example, if you start your subscription on 7th July, cancel it on the 19th July, you can continue to use it until 6th August at which point it will expire.
Clauses 6.4 to 6.8.2 relate to your rights to cancel your subscription and receive a refund (where relevant) if you are acting for purposes that are wholly or mainly outside of your trade, business, craft or profession (a "Consumer"). You can obtain advice about your right to cancel your subscription from your local Citizens' Advice Bureau or Trading Standards Office.
6.4. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations") you have the right to cancel your subscription, for any reason, within 14 days of the date of your subscription starting (the “Cooling-off Period”). Please note that this right to cancel will not apply to any monthly renewals of your subscription.
6.5. If you wish to exercise your right to cancel in accordance with clause 6.4, you must contact us to let us know that you are doing so. You may do this by logging into manage account and selecting the option to cancel your subscription or by contacting Customer Services on the contact details set out at the top of these terms and conditions.
6.6. We will send you an acknowledgement of receipt by email.
6.7. If you exercise your right of cancellation in accordance with clause 6.4, this contract will come to an end and we will reimburse to you any payments received from you for your subscription. This may be £0 if your subscription included an initial free month. We will make this reimbursement no later than 14 days after the day on which we are informed about your decision to cancel your subscription. We will make the reimbursement using the same means of payment you use to pay for your subscription, unless you expressly agree otherwise.
6.8. You expressly acknowledge and agree that:
6.8.1 we may give you access to your subscription during the Cooling-Off Period; and
6.8.2. if you exercise the right to cancel set out in clause 6.4 after your subscription has started, any refund will be reduced pro rata in accordance with the number of days your subscription has been active.
7. Managing your account
7.1 When you have an active subscription, you will be able to login to your subscription account by using your email. You will need to click here and enter the email address used for your subscription. You can then request a one-time password to access your account which will be sent via email. Once you have logged in, you are able to:
7.1.1. check your account information and subscription details;
7.1.2. update your address & payment details;
7.1.3. see your billing history and download past invoices;
7.1.4. pause or cancel your subscription; and
7.1.5. best manage your marketing preferences.
8. Our Rights to End the Contract
8.1. If you do not make any payment to us when it is due, we will write to you to remind you that payment is due. If you still do not make payment within 7 days of us reminding you that payment is due, we may end the contract by giving you written notice.
8.2. We may withdraw the subscription. We will write to you to let you know that we are going to stop providing the subscription. We will let you know at least 1 month in advance of our stopping the subscription and will not take any subsequent recurring monthly subscription fees.
9. If there is a Problem with the Subscription or the Ordering Process
9.1. If you have any questions or complaints about the subscription, please contact us. You can telephone our customer service team at 02078278801 or through www.pret.co.uk/en-GB/talk-to-pret. Alternatively, please speak to one of our staff in one of our shops.
10. Responsibility for Loss or Damage Suffered by You
10.1. Nothing in these terms and conditions limits our liability which cannot legally be limited, including liability for death or personal injury caused by negligence; or fraud or fraudulent misrepresentation.
10.2. Our liability to you is limited at the cost of the subscription fees paid by you under these terms and conditions.
10.3. We are not liable for business losses. We only supply the subscription for personal use. If you use the subscription for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.4. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your order became binding (i.e. when the confirmation email for that order was issued).
11. How we may use your Personal Information
12. Other Important Terms
12.1 We reserve the right to update, change, modify or terminate the subscription and these terms and conditions:
12.1.1. immediately on notice to you if there is a change in applicable law or regulation or there are security reasons which mean that we need to change the subscription and/or these terms and conditions; or
12.1.2. effective from the beginning of your next monthly renewal if we need to change the subscription and/or these terms and conditions for any other reason. If you do not agree to any updates, changes or modifications you have the right to cancel this Contract by following the steps in clause 6.1 above.
12.2. We reserve the right to refuse to accept a new subscription order or any monthly renewal if we reasonably believe that you are not complying with these terms and conditions.
12.3. The coffee subscription is separate to and will not include or be subject to any other promotions from us.
12.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the subscription, we can still require you to make the payment at a later date.
12.6. We shall not be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of our obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond our reasonable control (including, without limitation, the outbreak or any re-occurrence of coronavirus (COVID-19) or similar diseases). In such circumstances, we shall be entitled to a reasonable extension of the time for performing such obligations and may:
12.6.1. suspend your subscription for the period during which your subscription cannot be used (for example, because relevant Participating Shops need to be temporarily closed). During such suspension period, we will take no further payments from you under these terms and conditions. In this case, the then current subscription period for your subscription will continue once your subscription can be used again or may be terminated in accordance with clause 12.6.2 below; and
12.6.2. if the period of delay or non-performance continues for a significant period of time, we may terminate your subscription. If we terminate under this clause 12.6.2, we should pay you a pro rata refund of an amount equal to the subscription fee prepaid by you for the period after your subscription has been terminated.
12.7 If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.
12.8. These terms and conditions are governed by English law. This means that your subscription, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.
12.9. If you are a consumer, you may bring any dispute which may arise under these terms and conditions to - at your discretion - either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are - with the exclusion of any other court - competent to settle any of such a dispute. We shall bring any dispute which may arise under these terms and conditions to the competent court of your country of habitual residence if this is in an EU Member State, or otherwise the competent court of England. You will be a consumer if you are acting for purposes that are wholly or mainly outside of your trade, business, craft or profession.
12.10 If you are a consumer who is resident in the European Union and we direct our website to the member state in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including clause 12.8, affects your rights as a consumer to rely on such mandatory provisions of local law.