Employee Club Pret Terms and Conditions

Version 1.0 – Last updated 15 November 2023

1. Who we are

1.1 We are Pret A Manger (Europe) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2 We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2. What are these terms and conditions?

2.1. These are the terms and conditions (let’s call them the “Club Pret T&Cs”) on which we supply subscription services and products including our "Club Pret Subscription" coffee shop subscription service. These terms and conditions, and the Pret Account & Loyalty terms and conditions, are mandatory for anyone using a Club Pret Subscription – by using a Club Pret Subscription, you are deemed to have accepted these terms and conditions. In order to access your Club Pret Subscription, you must download the Club Pret App.

3. Using Your Club Pret Subscription

3.1. Who can use a Club Pret Subscription. We can only allow you to use a Club Pret Subscription if you have legal capacity to enter into a binding contract with us. You must be located in the UK, and can't be in breach of any agreements with us or any of our terms and conditions (including these ones).

3.2. Where Club Pret Subscriptions can be redeemed. Our Club Pret Subscription is only available in Participating Shops in the UK and cannot be redeemed in the Excluded Shops (each as defined in clause 3.4 below).

3.3. How to use your Club Pret Subscription. If you are a Pret employee, we will use the email address listed on your Workday profile to create your Pret Account and apply your Club Pret Subscription. If you are a franchisee employee or a Partner in Pret (“PIP Member”), we will use the email address provided to us by the relevant HR or Operations Manager. If you already have a Pret Account using the applicable email address identified above, your Club Pret Subscription will be applied to this existing Pret Account. All Club Pret Subscriptions processed via the Pret App shall be in the English language. These terms and conditions are only available in the English language and will not be filed by us.

3.4. Excluded Shops: Please see a list of our Excluded Shops here. All other UK Pret shops are “Participating Shops”. We may add Pret sites to the list of Excluded Shops from time to time and this will be available for you to review on our website. We do not guarantee that any new Pret locations that we set up from time to time will be Participating Shops.

3.5. If we cannot activate your Club Pret Subscription. Pret reserves the right to refuse to activate your Club Pret Subscription. If we are unable to activate your Club Pret Subscription, we will inform you of this by email. This might be:

(i) because Club Pret Subscriptions are no longer available;

(ii) because of unexpected limits on our resources which we could not reasonably plan for;

(iii) because you do not have a Pret Account; and/or

(iv) because we have identified an error in the price or description of the Club Pret Subscription.

4. Do any other terms apply?

4.1. These terms and conditions only govern the Club Pret Subscription, so they apply in addition to any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

4.1.1. our website and app terms of use, available at the below section ‘Pret Website & App’;

4.1.2. our Pret Account & Loyalty terms and conditions, available at the below section ‘Pret Account & Loyalty’;

4.1.3. any Vouchers or promotional campaign terms and conditions, available at the below section ‘Promotions’; and

4.1.4. our Privacy Policy which lets you know how we process your personal data (including as part of your Club Pret Subscription), available here.

5. Your Club Pret Subscription

5.1. You will be able to redeem your Club Pret Subscription in any of the Participating Shops to get: (i) a maximum of 5 Eligible Drinks per day, every day, and (ii) the Club Pret Discount (each subject to our opening hours, which may vary by location and from time to time and subject to availability of Eligible Products) for each month of a valid Club Pret Subscription. We reserve the right to change the number of Eligible Drinks per day and the products included in the Club Pret Discount from time to time, at any time.

5.2. Your Club Pret Subscription starts on the day we send your confirmation email and it's your responsibility to check your email for this, including, if necessary, your spam folder. Once you have received your confirmation email, you can use your Club Pret Subscription straight away by logging into your Pret Account and accessing the QR code on your Pret Account. In order to redeem your Club Pret Subscription against an Eligible Product (as defined in clause 6.1 below), you will need to present your QR code at a scanner in our shops by using the website or the Pret App. The QR code can only be used in Participating Shops and cannot be redeemed online. We cannot accept paper copies of your QR code and we cannot provide any Eligible Products without a valid QR code.

5.3. You should keep your QR code confidential, and you are not permitted to share it with any other person. It is your responsibility to ensure that nobody obtains unauthorised use of your QR code, and we won't be held liable for any loss suffered by you (including any lost subscription perks) for any such unauthorised use of your QR code, unless it's due to our fault or negligence. We are not obliged to issue a new QR code to you in the event you do not keep your QR code confidential. If we reasonably suspect that you are sharing your QR code in breach of these terms and conditions, we may suspend your account while we investigate. Investigations may take up to fourteen (14) days. If we find that you have breached these terms and conditions in a serious way, we may cancel your Club Pret Subscription with immediate effect. We also reserve the right to ban your Pret Account and take further action if we deem it appropriate.

5.4. Your Club Pret Subscription will renew automatically each month and will continue unless your employment with Pret or a participating Pret franchisee ends (or the employment of your Pret partner ends if you are a PIP Member), or you request that it is cancelled in accordance with these terms and conditions. Each subscription period is one calendar month.

For example, if your Club Pret Subscription is activated on 4th January, it will be valid until 3rd February.

5.5. You can only redeem your Club Pret Subscription for one Eligible Drink every 30 minutes up to a maximum of 5 Eligible Drinks per day. This applies to in-store orders and is subject to availability of Eligible Drinks.

5.6. We only supply Club Pret Subscriptions for private and non-commercial use. We reserve the right at any time and in our sole discretion to verify a subscriber’s eligibility and compliance with these terms and conditions, including but not limited to, ensuring that the Club Pret Subscription is not being used for a commercial purpose.

5.7. There is a limit of one Club Pret Subscription per person. You must not register for a new Club Pret Subscription account with new details (a "Duplicate Subscription"), even where an older Club Pret Subscription has expired, unless you have a bona fide reason to do so (for example, because you have lost access to the original email account used when you signed up). We reserve the right to carry out checks for Duplicate Subscriptions and to terminate any Duplicate Subscriptions that we become aware of. If we cancel a Duplicate Subscription you will lose any campaign offer or Voucher which you had been granted in error as a result of signing up for a Duplicate Subscription. If you reactivate that Duplicate Subscription in your account (to the extent we allow you to), you will therefore be charged the current subscription price and this payment will be taken immediately.

5.8. Where you have requested to Pret that your personal details, including a previous Club Pret Subscription, be deleted and you subsequently re-register for a new Club Pret Subscription, this shall be considered a Duplicate Subscription. In accordance with our Privacy Policy, we reserve the right to retain your details for fraud prevention purposes.

5.9. Any Eligible Products redeemed using your Club Pret Subscription must be for your personal consumption only.

5.10. Club Pret Subscriptions cannot be exchanged for other goods or products and are only eligible for refunds to the extent expressly set out in these terms and conditions.

6. Club Pret Subscription Products

Eligible Drinks

6.1. You will be able to redeem your Club Pret Subscription against the following barista-made products: organic coffees, teas, hot chocolates and all iced and over-ice drinks, including any milk alternatives where such alternatives can be used in the product, and a single shot of syrup or ‘make me stronger’ in coffee based drinks which have been prepared by a barista ("Eligible Drinks"). Any additional shots of syrup or extra coffee, or the addition of coffee to non-coffee based drinks, shall incur an additional fee (“Additional Extras”).

6.2. All Eligible Drinks are subject to availability, equipment, and staffing resources, and all of our usual terms and conditions, in addition to any particular terms, conditions, rules or policies which may apply in any particular Participating Shop. The list of Eligible Drinks may change from time to time and we will endeavour to update this list as and when products are added or removed.

6.3. We may decide from time to time, at our sole discretion, that Eligible Drinks may not be redeemed in reusable cups due to the ongoing Covid-19 health and safety implications.

Club Pret Discount

6.4. Your Club Pret Subscription will also entitle you to a 50% discount off all Pret products sold in Participating Shops (together with the Eligible Drinks, the “Eligible Products”) (“Club Pret Discount”) subject to the following terms:

6.4.1. The Club Pret Discount is available seven days a week during the opening hours of the relevant Participating Shop (which may vary by location and from time to time).

6.4.2. There is no limit on frequency of use or the total amount of discount that can be claimed in each subscription period.

6.4.3. The Club Pret Discount cannot be used in conjunction with other Vouchers, discounts (including the 50p reusable cup discount) or discount codes, including bundles, campaigns or other promotions offered by Pret from time to time.

6.4.4. For purchases made in Participating Shops which sell alcohol: the Club Pret Discount does not apply to alcohol.

6.4.5. For purchases made in Participating Shops in Scotland: in line with applicable law, the Club Pret Discount will not be deducted from the cost of carrier bags.

6.4.6. The Club Pret Discount is subject to availability of Pret products, and all of our usual terms and conditions, in addition to any particular terms, conditions, rules or policies which may apply in any particular Participating Shop. The products included in the Club Pret Discount may change from time to time and we will endeavour to update these terms and conditions as and when products are added or removed and notify you of any significant changes to the list. For the avoidance of doubt the Club Pret Discount will be applied up to a limit of £30. Thereafter, the discount will reduce to 20% in relation to any spend in excess of this amount.

6.5. If you have any dietary requirements or allergies, please consult our Allergen Guide in the usual way before redeeming and enjoying any Pret products. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contact. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. If you have any questions on our ingredients or produce, please do ask in store.

7. Subscription Fees

7.1. Monthly subscription fee. Your Club Pret Subscription will be provided free of charge. Your Club Pret Subscription provides you the right to use subscription benefits at your discretion (subject to these terms and conditions). Your non-use will not obligate us to provide you with any monetary alternative. Should you wish to take part in any of our additional services, additional charges may be levied if applicable.

7.2. Discount or promotional codes. We may offer discount, promotions and other types of voucher codes (“Voucher(s)”) from time to time.

7.3. Vouchers may only be used once by you and are not transferable or redeemable for cash. Vouchers may not be copied, reproduced, distributed, shared with or used by others or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.

7.4. Vouchers may only be redeemed via the Pret App and not through any other website or method of communication. If you have a valid Voucher for use in conjunction with the Club Pret Subscription, you will need to enter it either in the discount code box on the basket page of the subscription ordering process or in the subscription section of your Pret Account (as applicable). Use of the Voucher will be deemed to confirm your agreement to these terms and conditions and any special terms and conditions attached to the Voucher.

7.5. Unless otherwise stated, Vouchers cannot be used retrospectively, are only redeemable once per customer, and cannot be used in conjunction with other Vouchers, discount codes or offers (including, for the avoidance of doubt, the “50% off your first month Club Pret Subscription” promotion). For the avoidance of doubt, in the event that you seek to redeem an additional Voucher where an existing Voucher has already been applied, the existing Voucher will automatically be removed and the additional Voucher will be applied instead.

7.6. We reserve the right to withdraw, deactivate or cancel any Voucher for any reason at any time, including excluding the use of Voucher codes for specific products or services that we may offer from time to time. Please note that certain Vouchers will be time-limited and subject to availability. We also reserve the right to reject any Voucher if we suspect breach of these terms and conditions or any fraud.

7.7. Campaigns. We may promote campaigns from time to time. Each campaign has its own terms which will be made clear at the time of issue. In the event of any conflict or inconsistency with any other terms and conditions for such campaigns, the specific terms of the campaign will prevail.

7.8. Campaign offers may be redeemed automatically through our website or the Pret App and not through any other website or method of communication.

7.9. We reserve the right to cancel, amend, withdraw, terminate or temporarily suspend any campaigns for any reason at any time.

7.10. Changes to subscription fees. If we decide to introduce a subscription fee in respect of your Club Pret Subscription, we shall provide notice of the amount to be charged and the date of the charge at least forty (40) days before the scheduled date of payment of the recurring subscription fee. If, as a result of the fee change, you want to cancel your subscription, please follow the steps in clause 8 below.

8. Cancelling your Club Pret Subscription

You can cancel your Club Pret Subscription at any time by emailing goldcard.support@pret.com.

9. Our Rights to End the Contract

9.1. We may withdraw the Club Pret Subscription. We will write to you to let you know that we are going to stop providing the Club Pret Subscription. We will let you know at least 1 month in advance of our stopping the Club Pret Subscription.

9.2. We may cancel your Club Pret Subscription if:

9.2.1. you are in serious breach of these terms and conditions;

9.2.2. you are in serious breach of any other terms and conditions or agreements with us, and we reasonably believe that such breach may prejudice the performance of your obligations under these terms and conditions;

9.2.3. you breach these, or any other, terms and conditions in a way which is not serious but is: (i) repeated; or (ii) not put right within 30 days of us notifying you of the breach;

9.2.4. you engage in anti-social or unacceptable behaviour towards our employees or other customers in our shop; or

9.2.5. your employment with Pret or a participating Pret franchisee ends, or the employment of your Pret partner ends if you are a PIP Member.

10. Responsibility for Loss or Damage Suffered by You

10.1. Nothing in these terms and conditions limits our liability which cannot legally be limited, including liability for death or personal injury caused by negligence; or fraud or fraudulent misrepresentation.

10.2. Subject to the other provisions of this clause, our liability to you under and in respect of these terms and conditions is limited at the monthly cost of the Club Pret Subscription as available to customers at the relevant time.

10.3. We are not liable for business losses. We only supply the Club Pret Subscription for personal use. If you use the Club Pret Subscription for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.4. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your order became binding (i.e. when the confirmation email for that order was issued).

11. Gifting a Club Pret Subscription

11.1. We may from time to time allow the purchase of a Club Pret Subscription to be given as a gift (a “Gift Subscription”). The length and cost of such Gift Subscriptions will be specified on our website and clear at the point of purchase.

11.2. Gift Subscriptions will not renew automatically, and the Gift Subscription recipient will be informed of its expiry date in advance. Once a Gift Subscription has expired, the recipient will no longer have an active Club Pret Subscription unless they sign up for a new Club Pret Subscription.

11.3. Gift Subscriptions are subject to these Club Pret Subscription T&Cs. By activating a Gift Subscription, the recipient agrees to these Club Pret Subscription T&Cs.

11.4. Gift Subscription recipients will receive an email with a unique link that should be kept safe, as lost or stolen Gift Subscriptions cannot be replaced. Pret is not responsible for unauthorised use of Gift Subscriptions.

11.5. Gift Subscriptions are valid for use until the expiry date stated on the email sent to the Gift Subscription recipient. Where the Gift Subscription recipient is an existing subscriber, the Gift Subscription will start from their next monthly renewal date. Multiple Gift Subscriptions will be added cumulatively to a recipient’s subscription subject always to a maximum length of 12 months. In the event you receive more than 12 months of a Gift Subscription, we will offer a refund to the most recent Gift Subscription purchaser in accordance with clause 11.7.

11.6. Gift Subscription recipients may not be eligible to participate in any promotional campaign that we may run from time to time. For further information, please see the promotional campaign terms and conditions, available at the below section ‘Promotions’.

Cancellation of Gift Subscriptions

11.7. You can cancel a newly purchased Gift Subscription, without having to give a reason, within 14 days of the day after you purchased the Gift Subscription, provided the Gift Subscription has not been activated. Gift Subscriptions become void once cancelled. Refunds will only be made where a request has been made by the Gift Subscription purchaser. Refunds of the price paid will be made to the Gift Subscription purchaser only, onto the original payment card. No refund or credit note will be given to the Gift Subscription recipient. If you wish to cancel a newly purchased Gift Subscription, please contact our customer services team via telephone at 0345 205 0000 or through www.pret.co.uk/en-GB/talk-to-pret.

11.8. Once a Gift Subscription has been activated, this means the Gift Subscription recipient has consented to the immediate start of their Club Pret Subscription (or where the Gift Subscription recipient is an existing subscriber, the Gift Subscription will start from the next monthly renewal date) and the Gift Subscription purchaser loses their right of cancellation and refund.

12. How we may use your Personal Information

12.1. We are committed to protecting your privacy and maintaining the security of any personal information received from you. Any data you submit to us will be held by us in accordance with our Privacy Policy. Our Privacy Policy can be viewed at: https://www.pret.co.uk/en-GB/employee-privacy-policy

13. Other Important Terms

13.1. We reserve the right to update, change, modify or terminate the Club Pret Subscription and these terms and conditions:

13.1.1. immediately on notice to you if there is a change in applicable law or regulation or there are security reasons which mean that we need to change the subscription and/or these terms and conditions; or

13.1.2. effective immediately if we need to change the Club Pret Subscription and/or these terms and conditions for any other reason. If you do not agree to any updates, changes or modifications you have the right to cancel this Contract by following the steps in clause 8 above.

13.2. We reserve the right to refuse to activate a Club Pret Subscription monthly renewal if we reasonably believe that you are not complying (or have not in the past complied) with these terms and conditions.

13.3. Club Pret Subscription may not be used in conjunction with any other promotion run by us unless we specify otherwise.

13.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the subscription, we can still require you to make the payment at a later date.

13.6. We shall not be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of our obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond our reasonable control (including, without limitation, the outbreak or any re-occurrence of coronavirus (COVID-19) or similar diseases). In such circumstances, we shall be entitled to a reasonable extension of the time for performing such obligations and may:

13.6.1. suspend your Club Pret Subscription for the period during which your subscription cannot be used (for example, because relevant Participating Shops need to be temporarily closed). During such suspension period, we will take no further payments from you under these terms and conditions. In this case, the then current subscription period for your subscription will continue once your subscription can be used again or may be terminated in accordance with clause 13.6.2 below; and

13.6.2. if the period of delay or non-performance continues for a significant period of time, we may terminate your subscription. If we terminate under this clause 13.6.2 we should pay you a pro rata refund of an amount equal to the subscription fee prepaid by you for the period after your subscription has been terminated.

13.7. These terms and conditions are governed by English law. This means that your Club Pret Subscription, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law and you agree to the jurisdiction of the Courts of England and Wales in relation to any such dispute or claim. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal in either the Northern Irish or the English courts.