Pret A Manger Terms & Conditions

Last updated 6 May 2021

These are the terms and conditions on which we supply subscription services and products including our "Pret Coffee Subscription" coffee shop subscription service. These terms and conditions are mandatory for anyone purchasing a subscription - if you do not confirm your acceptance of these terms and conditions during the order process, you will not be able to order a subscription.

Information about us and how to contact us:

We are Pret a Manger (Europe) Limited, a company registered England and Wales. Our company registration number is 01854213 and our VAT number is 927137420 . Our registered office is at 75B, 10 Bressenden Place, London, SW1E 5DH.

Contact us. You can contact us by telephoning our customer service team at 0345 205 0000 or through www.pret.co.uk/en-GB/talk-to-pret

How we may contact you. If we have to contact you, we will do so by writing to you at the email address provided to us in your order. Full terms and conditions

1. Ordering Our Coffee Subscription

1.1. Who can order a subscription. We can only accept subscription orders from those aged 18 or over and who have legal capacity to enter into a binding contract with us. You must be located in the UK, and can't be in breach of any agreements with us or any of our terms and conditions (including these ones).

1.2. Where subscriptions can be redeemed. Our coffee subscription is only available in Participating Shops in the UK and cannot be redeemed in the Excluded Shops (each as defined in clause 1.5 below).

1.3. How to order a subscription. In order to submit an order, you will be required to provide an email address and then follow the procedure set out on https://www.pret.co.uk/en-GB/pretcoffeesub to submit your order. [You will be required to sign up for a Pret account, and will therefore need to agree to the terms and conditions applicable to Pret accounts, available here. You should check all of the information that you enter and correct any errors before submitting your order, as once your order is submitted we will begin processing it immediately. All orders placed and processed via https://www.pret.co.uk/en-GB/pretcoffeesub shall be in the English language. These terms and conditions are only available in the English language and will not be filed by us.

1.4. How we will accept your subscription order. Your order constitutes an offer to us to buy a subscription. Our acceptance of that offer (and the formation of a contract between you and us according to these terms and conditions) will take place when we send you a confirmation email to accept your subscription order, at which point a legally binding contract will be formed between you and us pursuant to these terms and conditions.

1.5. Excluded Shops: Please see a list of our Excluded Shops here. All other UK Pret shops are “Participating Shops”. We may add Pret sites to the list of Excluded Shops from time to time but will give you at least 1 months' notice before doing so. We do not guarantee that any new Pret locations that we set up from time to time will be Participating Shops.

1.6. If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the subscription. This might be:

• (i) because subscriptions are no longer available;

• (ii) because of unexpected limits on our resources which we could not reasonably plan for, and/or

• (iii) because we have identified an error in the price or description of the subscription.

2. Do any other terms apply?

2.1. These terms and conditions only govern the subscription, so they apply in addition to any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

• 2.1.1. our website and app terms of use, available here;

• 2.1.2. the terms and conditions applicable to your account, available here;

• 2.1.3. our click and collect service terms and conditions, available here; and

• 2.1.4. our privacy notice which lets you know how we process your personal data (including as part of your subscription), available here.

3. Your Subscription

3.1. By ordering the subscription and paying any recurring monthly subscription fees (as set out in your order) to keep your subscription active, you will be able to redeem your subscription in any of the Participating Shops to get a maximum of 5 Eligible Products per day, every day (subject to our opening hours, which may vary by location and from time to time) for each month of a valid subscription.

3.2. Once we have accepted your subscription order and for each month your subscription is successfully renewed, you will receive an email confirming that your payment has been successful and shortly after, an email containing your QR code (which will update monthly and can also be found on your Pret Account). Your subscription starts on the day we send your QR code and it's your responsibility to check your email for this, including, if necessary, your spam folder. Once you have your QR code, you can use your subscription straight away. You can use your QR code provided in the email we send or on your Pret Account, or alternatively we will endeavour to ensure that you can add the QR code to your Apple Wallet or to Google Pay (but you should note that this may be dependent on your device's operating system and could be subject to other terms and conditions issued by Google or Apple from time to time). In order to redeem your subscription against an Eligible Product (as defined in clause 4.1.1 below), you will need to either (i) present your QR code at a scanner in our shops ; or (ii) log in to your Pret Account, where your coffee subscription will be automatically applied at the online checkout when using our click and collect service online. The QR codes can only be used in Participating Shops and cannot be redeemed online. We cannot provide any Eligible Products without a valid subscription QR code.

3.3. You should keep your QR code confidential, and you are not permitted to share it with any other person. It is your responsibility to ensure that nobody obtains unauthorised use of your QR code, and we won't be held liable for any loss suffered by you (including any lost subscription perks) for any such unauthorised use of your QR code, unless it's due to our fault or negligence. If we reasonably suspect that you are sharing your QR code in breach of these terms and conditions, we may suspend your account while we investigate. If we find that you have breached these terms and conditions in a serious way, we may cancel your subscription with immediate effect and without refunding you for the remaining period of your subscription. We also reserve the right to ban your Pret account and take further action if we deem it appropriate.

3.4. Your subscription will renew automatically each month and will continue unless paused or cancelled by you or us in accordance with these terms and conditions. Each subscription period is one calendar month, starting when you first subscribe. For example, if your subscription is accepted on 4th January, it will be valid until 3rd February. The recurring monthly subscription fee would then be charged on 4th February for the next subscription month which would run until 3rd March.

3.5. You can only redeem your subscription for one Eligible Product every 30 minutes up to a maximum of 5 Eligible Products per day. This applies to both in-store orders and orders made using our click and collect service.

3.6. We only supply subscriptions for private and non-commercial use. We reserve the right at any time and in our sole discretion to verify a subscriber’s eligibility and compliance with these terms and conditions, including but not limited to, ensuring that the subscription is not being used for a commercial purpose.

3.7. There is a limit of one subscription per person. You must not register for a new subscription account with new details (a "Duplicate Subscription"), even where an older subscription has expired, unless you have a bona fide reason to do so (for example, because you have lost access to the original email account used when you signed up). We reserve the right to carry out checks for Duplicate Subscriptions and to terminate any Duplicate Subscriptions that we become aware of. If we cancel a Duplicate Subscription you will lose any free month which you had been granted in error as a result of signing up for a Duplicate Subscription. If you reactivate that Duplicate Subscription in your account (to the extent we allow you to), you will therefore be charged the current subscription price of £20 per month and this payment will be taken immediately.

3.8. Any Eligible Products redeemed using your subscription must be for your personal consumption only.

3.9. Subscriptions cannot be exchanged for other goods or products and are only eligible for refunds to the extent expressly set out in these terms and conditions.

4. Subscription Products

4.1. Eligible Products. You will be able to redeem your subscription against the following products:

• 4.1.1. Organic coffees, teas, hot chocolates, all iced drinks including iced coffees, cold brew frappes and smoothies (except Cocoa, Almond Butter & Banana Smoothie, Raspberry, Mango & Ginger Smoothie, and Avocado, Mango and Ginger Smoothie), including any milk alternatives, syrups and extra coffee shots which have been prepared by a barista ("Eligible Products").

4.2. All Eligible Products are subject to availability and all of our usual terms and conditions, in addition to any particular terms, conditions, rules or policies which may apply in any particular store. The list of Eligible Products may change from time to time and we will endeavour to update this list as and when products are added or removed and notify you at least forty (40) days before any significant changes to the list.

4.3. We may decide from time to time, at our sole discretion, that Eligible Products may not be redeemed in reusable cups due to the ongoing Covid-19 health and safety implications.

4.4. If you have any dietary requirements or allergies, please consult our allergen guide in the usual way before redeeming and enjoying any Rewards. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. If you have any questions on our ingredients or produce, please do ask in store.

5. Subscription Fees

5.1. Free month. The first month of your subscription is free of charge.

5.2. Monthly subscription fee. Subject to any pause or cancellation of your subscription, we will charge you the monthly subscription fees (currently £20 save as varied by any applicable and valid discount codes) using the payment method selected by you during the order process. The subscription fee includes VAT. The first payment will be taken the day after your first (free) month ends. An amount of £1 will be deducted from your account upon signing up in order to validate your account, this amount will be refunded to you within 3 days. You accept that the subscription will automatically renew and has automatically recurring payments as detailed in these terms and conditions, and that you will be responsible for all recurring fees. Your subscription provides you the right to use subscription benefits at your discretion (subject to these terms and conditions). Your non-use will not obligate us to provide you with any refund, in whole or part, of your monthly subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to payment method expiration, insufficient funds, the chargeback of a previously valid payment, or otherwise, and you do not cancel your subscription, we may suspend your access to the subscription until we are in receipt of cleared funds from you for the subscription and subsequently cancel it if payment is still not received.

5.3. Discount or promotional codes. If you have a valid discount or promotional code to use, you will need to enter in the discount code box on the basket page of the subscription ordering process for it to be applied to your basket. Only one discount code per subscription. Other promotional terms may apply.

5.4. Payment type. Payment can be made by any MasterCard, Visa or American Express debit or credit card.

5.5. Recurring monthly subscription fees. Subject to either you or us exercising our rights to pause, cancel or terminate the subscription, you authorise us to, and accept that we will, charge your original payment method on a recurring monthly basis beginning on the day after your first month of subscription ends and every month thereafter until you cancel or we suspend or terminate your access to the subscription. The recurring subscription fee is £20 per month and will be charged on the same day each month or where you start your subscription on the last day of a month, your recurring payment will be taken on the last day of the following month.

For example, if you subscribed on the 6th September, your next payment would be on the 6th October. If you subscribed on the last day of the month, and your billing date is not present in that month (say, the 31st), then the preceding date is selected. Then the renewal shifts back to the original date in the next month. For example if you subscribed on 31st March, your next payment will be on the last day of the following month, 30th April, and subsequently on 31st May, 30th June, etc.

5.6. Each month, after the recurring monthly payment has been received, we will email you to confirm your subscription has been renewed for another month and then send you another email with your new QR code which can also be found on your Pret Account. Unless you pause or cancel your subscription, your subscription will be automatically renewed for successive months at the then-current subscription fee. If you pause your subscription, you may use the subscription until the end of the applicable subscription month and your subscription will then be paused for 31 days, after which your subscription will be renewed for another month as usual. If you cancel your subscription, you may use the subscription until the end of the applicable subscription month and your subscription will not be renewed after that month ends. We reserve the right not to renew your subscription at any time without cause. Payment details are stored securely by a third party to allow recurring payment for future recurring payments.

5.7. Payment failure. If payment of a recurring subscription fee fails because there is an issue with the payment method, for example, the debit card has expired, we will contact you via email. You may add, update or change payment cards or other subscription details such as email address and billing address by visiting your.pret.co.uk/manage-account and logging in with your email address.

5.8. Changes to subscription fees. If the amount to be charged for a recurring subscription fee changes from the current fee, we shall provide notice of the amount to be charged and the date of the charge at least forty (40) days before the scheduled date of payment of the recurring subscription fee. If, as a result of the fee change, you want to cancel your subscription, please follow the steps in clause 7.2 below.

6. Pausing your Subscription

6.1. You can pause your subscription at any time. If you decide to pause, this will become effective from the end of the subscription month in which you pause and shall last for a period of 31 days. Your subscription may only be paused once. We reserve the right to extend the option to pause for further monthly periods.

6.2. To pause your subscription, you need to click the ‘manage account’ link provided in any of your subscription emails or go to: your.pret.co.uk/manage-account. You will need to login using your email address and and password. You will then be able to view your subscription and pause it. If you have any difficulties in pausing your subscription, please contact us using the details at the top of these terms and conditions.

6.3. Pausing your subscription means that you will not pay the monthly subscription fee for the next subscription month. You will be able to use your subscription up until the end of the subscription month in which you pause. Your subscription will automatically renew on your next billing date following the month paused. You will not receive a refund for any part of a month in which you pause.

For example, if you start your subscription on 2nd November, pause it on the 15th November, you can continue to use it until 1st December at which point it will pause for a month and restart on the 2nd January.

6.4. If you decide to restart your subscription prior to the 31 day pause taking effect (i.e within the existing billing period), the pause shall not take effect and we shall charge you the monthly subscription fees.

6.5. If you decide to restart your subscription during the 31 day pause (i.e. within the next billing period), we shall charge you the monthly subscription fees from the date you restarted the subscription.

7. Cancelling your Subscription

7.1. You can cancel your subscription at any time. The cancellation will be effective from the end of the subscription month in which you cancel. Other than as set out in clause 7.4, cancellations are not eligible for refunds.

7.2. To cancel your subscription you need to click the ‘manage account’ link provided in any of your subscription renewal emails or go to: https://www.pret.co.uk/en-GB/pretcoffeesub-manageaccount. You will need to login using your email address and password. You will then be able to view your subscription and cancel it. If you have any difficulties in cancelling your subscription, please contact us using the details at the top of these terms and conditions.

7.3. To cancel your subscription when your subscription is paused, you will need to contact our customer service team here, and they will help you with this.

7.4. Cancellation of your subscription will take effect at the end of the subscription month in which you cancel it so you can continue to use your existing subscription until your subscription month has expired. The recurring subscription fee will not be taken from you the following subscription month. You will not receive a refund for any part of a month in which you cancel.

For example, if you start your subscription on 7th July, cancel it on the 19th July, you can continue to use it until 6th August at which point it will expire.

Clauses 7.4 to 7.8.2 relate to your rights to cancel your subscription and receive a refund (where relevant) if you are acting for purposes that are wholly or mainly outside of your trade, business, craft or profession (a "Consumer"). You can obtain advice about your right to cancel your subscription from your local Citizens' Advice Bureau or Trading Standards Office.

7.5. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations") you have the right to cancel your subscription, for any reason, within 14 days of the date of your subscription starting (the “Cooling-off Period”). Please note that this right to cancel will not apply to any monthly renewals of your subscription.

7.6. If you wish to exercise your right to cancel in accordance with clause 7.4, you must contact us to let us know that you are doing so. You may do this by logging in to your.pret.co.uk/manage-account and selecting the option to cancel your subscription or by contacting Customer Services on the contact details set out at the top of these terms and conditions.

7.7. We will send you an acknowledgement of receipt by email.

7.8. If you exercise your right of cancellation in accordance with clause 7.4, this contract will come to an end and we will reimburse to you any payments received from you for your subscription. This may be £0 if your subscription included an initial free month. We will make this reimbursement no later than 14 days after the day on which we are informed about your decision to cancel your subscription. We will make the reimbursement using the same means of payment you use to pay for your subscription, unless you expressly agree otherwise.

7.9. You expressly acknowledge and agree that:

• 7.9.1. we may give you access to your subscription during the Cooling-Off Period; and

• 7.9.2. if you exercise the right to cancel set out in clause 7.4:

• 7.9.2.1. prior to using your subscription, you will receive a full refund (which may be £0 in accordance with clause 7.7)

• 7.9.2.2. after you have started using your subscription, any refund will be reduced pro rata in accordance with the number of days your subscription has been active.

8. Managing your account

8.1. When you have an active subscription, you will be able to login to your subscription account by using your email. You will need to visit https://www.pret.co.uk/en-GB/pretcoffeesub-manageaccount and enter the email address used for your subscription. Once you have logged in, you are able to:

• 8.1.1. check your account information and subscription details;

• 8.1.2. update your address & payment details;

• 8.1.3. see your billing history and download past invoices; and

• 8.1.4. pause or cancel your subscription.

8.2. For more details, please see our Account T&Cs.

9. Our Rights to End the Contract

9.1. If you do not make any payment to us when it is due, we will write to you to remind you that payment is due. If you still do not make payment within 7 days of us reminding you that payment is due, we may end the contract by giving you written notice.

9.2. We may withdraw the subscription. We will write to you to let you know that we are going to stop providing the subscription. We will let you know at least 1 month in advance of our stopping the subscription and will not take any subsequent recurring monthly subscription fees.

9.3. We may cancel your subscription if:

• 9.3.1. you are in serious breach of these terms and conditions;

• 9.3.2. you are in serious breach of any other terms and conditions or agreements with us, and we reasonably believe that such breach may prejudice the performance of your obligations under these terms and conditions;

• 9.3.3. you breach these, or any other, terms and conditions in a way which is not serious but is: (i) repeated; or (ii) not put right within 30 days of us notifying you of the breach.

10. If there is a Problem with the Subscription or the Ordering Process

10.1. If you have any questions or complaints about the subscription, please contact us. You can telephone our customer service team at 0345 205 0000 or through www.pret.co.uk/en-GB/talk-to-pret. Alternatively, please speak to one of our staff in one of our shops.

11. Responsibility for Loss or Damage Suffered by You

11.1. Nothing in these terms and conditions limits our liability which cannot legally be limited, including liability for death or personal injury caused by negligence; or fraud or fraudulent misrepresentation.

11.2. Subject to the other provisions of this clause, our liability to you under and in respect of these terms and conditions is limited at the cost of the subscription fees paid by you under these terms and conditions.

11.3. We are not liable for business losses. We only supply the subscription for personal use. If you use the subscription for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.4. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your order became binding (i.e. when the confirmation email for that order was issued).

12. How we may use your Personal Information

12.1. We are committed to protecting your privacy and maintaining the security of any personal information received from you. Any data you submit to us will be held by us in accordance with our Privacy Policy. Our privacy policy can be viewed at: www.pret.co.uk/en-GB/privacy-policy

13. Other Important Terms

• 13.1. We reserve the right to update, change, modify or terminate the subscription and these terms and conditions:

• 13.1.1. immediately on notice to you if there is a change in applicable law or regulation or there are security reasons which mean that we need to change the subscription and/or these terms and conditions; or

• 13.1.2. effective from the beginning of your next monthly renewal if we need to change the subscription and/or these terms and conditions for any other reason. If you do not agree to any updates, changes or modifications you have the right to cancel this Contract by following the steps in clause 7.1 above.

13.2. We reserve the right to refuse to accept a new subscription order or any monthly renewal if we reasonably believe that you are not complying (or have not in the past complied) with these terms and conditions.

13.3. The coffee subscription may be used in conjunction with any other promotion run by us unless we specify otherwise.

13.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the subscription, we can still require you to make the payment at a later date.

13.6. We shall not be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of our obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond our reasonable control (including, without limitation, the outbreak or any re-occurrence of coronavirus (COVID-19) or similar diseases). In such circumstances, we shall be entitled to a reasonable extension of the time for performing such obligations and may:

• 13.6.1. suspend your subscription for the period during which your subscription cannot be used (for example, because relevant Participating Shops need to be temporarily closed). During such suspension period, we will take no further payments from you under these terms and conditions. In this case, the then current subscription period for your subscription will continue once your subscription can be used again or may be terminated in accordance with clause 13.6.2 below; and

• 13.6.2. if the period of delay or non-performance continues for a significant period of time, we may terminate your subscription. If we terminate under this clause 13.6.2, we should pay you a pro rata refund of an amount equal to the subscription fee prepaid by you for the period after your subscription has been terminated.

13.7. These terms and conditions are governed by English law. This means that your subscription, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law and you agree to the jurisdiction of the Courts of England and Wales in relation to any such dispute or claim. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal in either the Northern Irish or the English courts.

Refer A Friend Terms and Conditions

This is a summary of the key conditions to redeem rewards for the Refer A Friend scheme and is subject to the full terms and conditions of our third party provider, Mention Me Limited, which can be found here and here.

Key Conditions for Referrers

• For each friend successfully referred to sign up to Pret’s Coffee Subscription who orders from Pret for the first time (the “Referral”), you, the “Referrer”, shall be offered 50% off your next in-store purchase, subject to a £10 maximum spend and the usual exclusions under our Coffee Subscription terms and conditions (the “Reward”).

• The Referrer must sign up to the Refer A Friend scheme, after which you can share the Reward to friends and family for up to 3 months from the date of sign up.

• In order to qualify for the Reward, you must be over the age of 18, and the Referral must be a new customer to Pret, over the age of 18 and meet the terms and conditions of Refer A Friend and Pret’s Coffee Subscription (“Qualifying Referral”). There is a limit of 10 Qualifying Referrals within any 24 hour period and we reserve the right to change this limit at any time without notice.

• Rewards can be cumulative and if you have multiple Qualifying Referrals, you may be eligible for multiple Rewards, subject to the following limits:

  • you may not earn more than 5 Rewards within any 24 hour period;

  • you may not earn more than 25 Rewards within the preceding 12 months; and

  • you may not earn more than £1500 of Reward value within the preceding 12 months.

• Rewards will be delivered to you on the day of the Referral’s purchase provided that such purchase is not subsequently cancelled.

• You will be notified by email once the Reward has been earned.

• Rewards will be valid for one month from the date earned.

• Rewards cannot be combined with other discount codes or offers in a single order.

• Pret reserves the right to refuse the issue of any Reward at any time at Pret’s sole discretion.

• Pret reserves the right to vary the terms of Refer A Friend at any time without notice.

Key Conditions for Referrals

• If you have been referred by a Referrer to Pret’s Coffee Subscription, you, the Referral, shall be offered 50% off next in-store purchase when you place your first order subject to a £10 maximum spend (“Referral Reward”).

• Referral Rewards will be delivered to you on the day of your purchase provided that you do not subsequently cancel such purchase or obtain a refund.

• In order to qualify for the Referral Reward, you must be a new customer to Pret and over the age of 18.

• Referral Rewards cannot be claimed by the Referrer.

• Referred Rewards cannot be combined with other discount codes or offers in a single order.

Last updated 6 May 2021

1 Who we are

1.1 We are Pret A Manger (Europe) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2 We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2 What are these terms and conditions?

2.1 These terms and conditions (let's call them the "Account T&Cs") govern basis on which you may register for and use any personal account sections and functionality of our website and/or any mobile app that we may release from time to time (a "Pret Account"). More information about what your Pret Account is, and the functionality that it offers, is set out in section 4 below.

2.2 These Account T&Cs apply to any person who signs up for, or seeks to sign up for, a Pret Account (that's who we mean by "you" or "your").

2.3 Among other things, these Account T&Cs provide important information about:

• 2.3.1 what the Pret Account is, its functionality, and how to use it;

• 2.3.2 any requirements for signing up for a Pret Account, and any limitations or restrictions that might apply to your use of the Pret Account; and

• 2.3.3 other important information about your and our rights and obligations in relation to the use and administration of your Pret Account.

2.4 Please ensure that you read these Account T&Cs carefully, and that you have understood them, before agreeing to them. Once you agree to these Account T&Cs, they will be legally binding on you.

2.5 If you have any questions in relation to these Account T&Cs, please contact us here.

2.6 Please note that we may revise these Account T&Cs at any time by amending them on our website/app. Please check for the most current version of these Account T&Cs at pret.co.uk/legal each time you use your Pret Account.

3 Do any other terms apply?

These Account T&Cs only govern the Pret Account, so they apply in addition to any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

3.1 our website and app terms of use, available here;

3.2 the terms and conditions applicable to our subscription service, available here;

3.3 our click and collect service terms and conditions, available here; and

3.4 our privacy notice and cookies notice which lets you know how we process your personal data and use cookies (including as part of the Pret Account functionality), available here and here respectively.

4 What does the Pret Account do?

The Pret Account is intended to be a central hub for you to manage your relationship with us and to make it easier for you to request, and for us to deliver, our products and services. The functionality associated with the Pret Account includes the following:

4.1 Basic account administration

• 4.1.1 create an account;

• 4.1.2 sign in to, and log out of, our website and app;

• 4.1.3 reset your password; and

4.1.4 edit your basic personal details once your Pret Account has been verified (e.g. the email, name and phone number associated with your Pret Account), all subject to and in accordance with these Account T&Cs.

4.2 Subscriptions

• 4.2.1 sign up for a subscription service (or add an existing subscription to your Pret Account);

• 4.2.2 manage, cancel or pause your subscription;

• 4.2.3 view your QR code for your coffee subscription; and

• 4.2.4 view your subscription billing history and amend your subscription payment details, all subject to and in accordance with our Subscription T&Cs.

4.3 We try to make our Pret Account as useful and user friendly as possible, and that means that we will from time to time add and remove features and functionality to reflect our customer feedback, any changes in law or regulation, changes in our business model, and best practice. For that reason, the Pret Account functionality set out in these Account T&Cs is only illustrative – we may make changes to the Pret Account features and functionality without notice, and we can't guarantee that any particular functionality will be available at any given time. For more information, see section 8 below.

4.4 Some features and functionality may also be dependent on your device, internet connection, browser, settings and permissions. For example, if you don't allow us to use cookies or similar technologies, then you might not be able to use certain features and functionality that rely on those technologies; and if you don't allow our website/app to use your location, we won't be able to deliver location-based services.

4.5 We try to make relevant allergen and nutritional advice available throughout our website and app, but because our ingredients are so fresh and change regularly, we encourage you to consult our allergen guide in the usual way before placing any orders or consuming any of our delicious products. If you have any particular allergy or other health concerns, we recommend that you check the allergen guide regularly, and before each order. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. Your health and wellbeing is our number one priority, so if you have any questions on our ingredients or produce, please do ask in store.

5 Who can register for a Pret Account?

• 5.1 You are eligible for a Pret Account if you:

• 5.1.1 complete the sign-up process correctly (including verifying your email address);

• 5.1.2 agree to these Account T&Cs and any other of our terms and conditions which might be relevant, and aren't in breach of any of those agreements/terms and conditions;

• 5.1.3 are 18+ and able to enter into binding contracts; and

• 5.1.4 are located in the UK.

5.2 Unfortunately, if you don't meet any of those eligibility criteria then you won't be eligible for a Pret Account.

5.3 Only one Pret Account is permitted per person. If you get locked out of your Pret Account, or have any other issues, please let us know before trying to sign up for a new Pret Account.

6 Your obligations and our right to withdraw the Pret Account

6.1 By registering for, keeping and using a Pret Account, you agree:

• 6.1.1 to only use your Pret Account in a fair, reasonable and lawful way and in accordance with all applicable laws, regulations, terms and conditions, policies and notices;

• 6.1.2 to provide accurate, truthful, current and (where mandatory) complete information when creating your Pret Account and to keep your account details up to date; and

• 6.1.3 to keep your Pret Account secure, not share it with any other person, and do your best to prevent unauthorised access (i.e. by choosing a strong password and keeping your login details confidential). You'll be responsible for all activity on your account – even if its unauthorised – unless there's a security breach which is our fault. If you suspect any unauthorised access to your Pret Account, please contact us right away so we can help you.

6.2 If we know, or reasonably suspect, that you are using your Pret Account in a fraudulent, improper, unfair or unlawful way or that you are otherwise in breach of these Account T&Cs or any other applicable terms, we reserve the right (without limiting any other right we may have) to:

• 6.2.1 suspend or cancel your Pret Account;

• 6.2.2 withdraw any Stars or Rewards on your Pret Account in accordance with our Loyalty T&Cs; and

• 6.2.3 hold you liable for any and all damages, losses and liabilities that we suffer or incur as a result, and to pursue legal action and to notify your internet service provider.

6.3 If we suspend or cancel your Pret Account, you may not re-register or join using the same or new details unless we formally invite you to.

6.4 We may also cancel your account in accordance with section 7 below.

7 Deleting and forfeiting your Pret Account

7.1 You can request that we delete your Pret Account by contacting our customer services here.

7.2 Please note that if you do decide to delete your Pret Account, you won't be able to reactivate or restore it at a later date, and you will permanently lose access to your Pret Account. This also means that you'll have waived and forfeit any accrued benefits linked to your Pret Account (like credit and loyalty stars/rewards).

7.3 We may also delete Pret Accounts that are inactive for 24 months or more. If you don't use your Pret Account for any 24 month period, you will have waived and forfeit your Pret Account together with any accrued benefits linked to your Pret Account (like credit and loyalty stars/rewards).

7.4 When we cancel or delete your account, we will delete all associated personal data except for data that we are entitled or required to retain by law. For more information, see our privacy policy.

8 Our liability as regards your Pret Account

8.1 Nothing in these Account T&Cs limits our liability or your rights in circumstances where it would be unlawful to do so. Nothing in these Account T&Cs limits your statutory rights as a consumer.

8.2 Our website and app, including the Pret Account functionality, is provided "as-is", without any warranty or promise that it will meet a particular standard, be fit for a particular purpose, be uninterrupted or error free, or be available at any given time. Use of the Pret Account is optional, and you must make your own decision regarding whether or not to use it according to these Account T&Cs.

8.3 We try to ensure that the information on our website and app is accurate and complete but we can't guarantee this.

8.4 Certain of the services offered through your Pret Account will be subject to local and offline conditions – for example, if you try to place an order through your Pret Account, that will be subject to operating times and stock availability at the relevant Pret store.

8.5 Our liability to you in respect of these Account T&Cs and your Pret Account is limited as set out in section 7 of our general website terms and conditions.

9 General

9.1 If any of these Account T&Cs are found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable under the law of any jurisdiction, such illegality, invalidity or unenforceability shall not affect the legality, validity or enforceability in that jurisdiction of the other provisions of this agreement or the legality, validity or enforceability in any other jurisdiction of that provision.

9.2 If you have any questions about these terms, or a complaint about your Pret Account, please contact us here. We hope that we are able to resolve any issues through our complaints procedure, but it is of course always open to you to pursue your complaint through legal channels.

9.3 Your Pret Account, these Account T&Cs and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of England and Wales and you agree to the jurisdiction of the Courts of England and Wales in relation to any such dispute or claim. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

1. Who we are

1.1 www.pret.co.uk and associated subsites and subdomains (together the "Website") are operated by Pret A Manger (Europe) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2 We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2. What are these terms and conditions?

2.1 These terms and conditions (the "Terms") govern any and all use of our Website or any mobile application we release from time to time (the "App"). These terms apply to any user of our Platform ("you", "your").

2.2 We refer to the Website and the App together in these Terms as the "Platform". While the Website and App are governed by the same Terms, please note that the features and functionality on each of them may be different.

2.3 You should be aware that, although these Terms apply to everyone who uses our Platform, there are other terms and conditions, policies and notices which might also apply in addition to these Terms. Depending on your particular use of our Platform, goods and services, these might include the following (together the "Other Terms"):

• 2.3.1 The Account Terms and Conditions, which govern our Pret Account functionality.

• 2.3.2 Our Subscription Terms and Conditions, which govern any subscription services you purchase from us.

• 2.3.3 Our Click & Collect Terms and Conditions, which govern your use of our Click & Collect service.

• 2.3.4 Our Loyalty Terms and Conditions, which govern the loyalty scheme we operate.

• 2.3.5 Our Privacy Policy, which explains how we process your personal data, on what basis, and for what purposes.

• 2.3.6 Our Cookies Policy, which explains how we use cookies and similar technologies on our Platform.

2.4 You should be aware that, if you access our App, other terms and conditions (like those of the Apple Store or Google Play Store, or your device's manufacturer) may also apply. It's your responsibility to comply with those.

2.5 If you have any questions in relation to these Terms, or the Platform more generally, please contact us via our customer services page.

3. Acceptance of Terms

3.1 Your access to, and use of, the Platform is subject to these Terms and, if applicable, the Other Terms.

3.2 You must not use the Platform for any purpose that is unlawful or prohibited by these Terms or any applicable Other Terms.

3.3 By using the Platform you are fully accepting the terms, conditions and disclaimers contained in these Terms. If you do not accept these Terms you must immediately stop using the Platform.

4. Advice and Information

4.1 The contents of the Platform do not constitute advice and should not be relied upon in making or refraining from making, any decision.

4.2 We try to ensure that the information on our Platform is accurate and complete but we can't guarantee this.

4.3 We try to make relevant allergen and nutritional advice available throughout our Platform, but because our ingredients are so fresh and change regularly, we encourage you to consult our allergen guide in the usual way before placing any orders or consuming any of our delicious products. If you have any particular allergy or other health concerns, we recommend that you check the allergen guide regularly, and before each order. We can’t guarantee any of our products will be suitable for those with allergies due to a high risk of cross contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg allergies. Your health and wellbeing is our number one priority, so if you have any questions on our ingredients or produce, please do ask in store.

5. Changes to the Platform and T&Cs

Pret reserves the right to:

5.1 change or remove (temporarily or permanently) the Platform or any part of it without notice, and you agree that Pret shall not be liable to you for any such change or removal; and

5.2 change these Terms at any time, and your continued use of the Platform following any changes shall be deemed to be your acceptance of such change.

6. Links to Third Party Websites

6.1 The Platform may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

7. Intellectual Property Rights

7.1 All copyright, trade marks and all other intellectual property rights in and to the Website, the App and their content (including without limitation the Website and App design, text, graphics and all software and source codes connected with the Platform) are owned by or licensed to Pret or otherwise used by Pret as permitted by law.

7.2 In accessing the Platform you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without our prior written consent. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

8. Personal Data

8.1 We will only use your personal information as set out in our Privacy Policy.

9. Disclaimers and Limitation Of Liability

9.1 The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied. Without prejudice to the generality of the foregoing, we do not warrant or represent that the Platform will be of satisfactory quality, fit for a particular purpose, non-infringing, compatible with any other software or hardware, secure or accurate.

9.2 To the extent permitted by law, Pret will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Platform.

9.3 Pret makes no warranty that the functionality of the Platform will be available, uninterrupted or error free, that defects will be corrected or that the Platform or the servers that make it available are free of viruses or other harmful code.

9.4 Nothing in these Terms or the Other Terms shall be construed so as to exclude or limit the liability of Pret for death or personal injury as a result of the negligence of Pret or that of its employees or agents, and shall not limit or exclude any of your statutory rights as a consumer.

9.5 You agree that some features and functionality of our Platform may also be dependent on your device, internet connection, browser, settings and permissions. For example, if you don't allow us to use cookies or similar technologies, then you might not be able to use certain features and functionality that rely on those technologies; and if you don't allow our website/app to use your location, we won't be able to deliver location-based services.

10. Indemnity

10.1 You agree to indemnify and hold Pret and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Pret or its subsidiary sites arising out of any breach by you of these Terms or the applicable Other Terms, or other liabilities caused directly or indirectly by your use of the Platform.

11. Severance

11.1 If any of these Terms should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term shall be severed and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable.

12. Governing Law

12.1 These Terms and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of England and Wales and you agree to the jurisdiction of the Courts of England and Wales in relation to any such dispute or claim. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

1. Who we are

1.1 We are Pret A Manger (Europe) Limited (that's who we mean by "Pret", "we", "us" or "our"). We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

1.2 Pret has been offering freshly prepared, delicious food and organic coffee for over 30 years. Pret cares about your privacy and is committed to processing your personal information fairly and transparently and in accordance with all applicable data protection law, including the Data Protection Act 2018 and the General Data Protection Regulation (including, from 1 January 2021, the General Data Protection Regulation as transposed into domestic UK law ) (together "Data Protection Law"). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If after reading this Privacy Notice you still have questions feel free to drop us a line by using the contact details set out at section 14 below and our customer services team will be happy to help.

1.3 For the purpose of the Data Protection Law, the data controller is Pret A Manger (Europe) Limited of 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH

2. What type of information is collected from you?

2.1 We collect personal information about you when you use our website www.pret.co.uk (the/our "Website") or any mobile app we release from time to time (we refer to both of these as the "Website" in this policy because they process personal data in the same way), visit one of our Pret shops or otherwise interact with us via other channels such as social networks.

2.2 We collect information that you provide to us when setting up an account, logging in to our free WiFi, communicating with us, making enquiries, completing our Partnership Application Form or visiting/using our Website or app. This includes your name, username, password, address, date of birth, email address, telephone number, your location, social media profile information (where you reach out via social media such as Facebook or Twitter) and content of your communications. We also collect transaction information from when you make a purchase including your payment credit card information and the products you buy. This also includes profile information such as the Pret products and services you like, your preferred Pret shop and/or the times you prefer to visit us.

2.3 We can also collect your information via our WiFi network available in our shops. This information includes email address and name.

2.4 Other personal data can be collected automatically, for example your browsing or shopping activity. We may also log general information about your browser or device whenever you visit our Website. This information may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit on our Website, the time and date of your visit, and the time spent on each page. Like most website operators, we collect this data to better understand how our visitors use our services, and how we may improve your experience of our Website in future. Some of this data may be obtained automatically through the use of cookies – please refer to our Cookies Policy for more information.

2.5 In specific instances, we may need to collect additional data for the purposes explained to you at that time

3. Information that we receive from other people

3.1 We work closely with third parties (including, for example sub-contractors in technical and delivery services, advertising networks, online analytics providers and search information providers) who may collect personal information from you and pass it on to us. Where this is the case, the relevant third party is responsible for notifying the details of the same to you and for obtaining the relevant consents from you (if necessary) to ensure you are happy with the ways in which your personal data will be used.

4. How is your information used and what is the legal basis for this use?

4.1 We process your information for the following purposes:

4.1.1 To fulfil a contract, or take steps linked to a contract: this is relevant where you make a purchase from us or enter a competition we run. This includes:

• setting up and administering your Pret account;

• administering our loyalty scheme and allowing you to claim loyalty stars and rewards (please refer to our Loyalty T&Cs);

• to process and fulfil any orders, subscriptions or other purchase made in-store, online and via our delivery service;

• to communicate with you about your orders, subscriptions or purchase you have made and provide customer service;

• to process your payments;

• to verify your identity;

• to process any entries that you make into competitions run by us;

4.1.2 As required to conduct our business and pursue our legitimate interests, in particular:

• to communicate with you about Pret products, services and offers that may be of interests to you and to display our advertisement to you on other platforms (e.g. on Google platforms), where we do not need your consent to do so;

• to provide products and services you have requested and for customer services purposes to respond to any comments or complaints you send us;

• to continuously improve our products and services and personalise your experience online and in our shops;

• to provide you with access to our free WiFi in our shops;

• where necessary, to notify you about changes to our services or our Website;

• to provide you access to our Website, to administer it and for internal operations;

• to keep our Website and other Pret systems safe and secure;

• to improve your user experience, by ensuring that content is presented in the most effective manner;

• to better understand our customers, how often they come to and how long they spent in our shops, Website and use other Pret services;

• for market research purposes – so that we can understand your needs better;

• for safety and security purposes using CCTV in our shops;

• for customer services purposes – so that we can talk and interact with you;

• to process a job application and where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

• Enforce or apply our website terms of service and any other agreement or protect the rights, property, or safety of Pret, customers, employees, contractors or others.

4.1.3 Where you give us your consent:

• we send you marketing communications, for example via email about relevant Pret products, services and offers that we believe are of interest to you, or other products and services provided by us and our affiliates.

• we place cookies and use similar technologies to personalise your experience on our Website and offer you products and services tailored to your interests in accordance with our cookies notice and the information provided to you when those technologies are used

• on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

4.1.4 We also process information relating to you and your online behaviour less directly by:

• combining data you provide to us with other data (such as transaction data from our till and vouchering system) to help personalise any marketing and communications that you have consented to receive; and

• tracking your interaction with our website or digital platforms across devices, including using cookies (in accordance with our Cookie Policy) in order to provide better service to you on our website and digital platforms, to market our products and services where we have appropriate consents to do so; and to prevent fraudulent use.

4.1.5 For purposes which are required by law:

• responding to court orders, subpoenas or other legal processes with which Pret is required to comply;

• for crime and fraud prevention, detection and related purposes.

4.2 In certain circumstances, some of the above grounds for processing will overlap and there will be several grounds which justify our use of your personal information.

4.3 Where we process personal data on the basis of your legitimate interests, then – as required by data protection law – we have carried out a balancing test to document our interests, to consider what the impact of the processing will be on individuals and to determine whether individuals interests outweigh our interests in the processing taking place. You can obtain more information about this balancing test by using the contact details at the end of the notice.

4.4 You aren't always required to give us your personal data, but where we need to collect or process your personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested (or fail to consent to the processing of that data, if necessary), we may not be able to perform the agreement or arrangement we have or are trying to enter into with you, or provide you with certain of our goods and services.

5. With whom do we share your information?

5.1 Third Party Service Providers working on our behalf

In order to make certain services available to you, we may pass your information to our third-party service providers, agents and subcontractors. These include IT, WiFi, Website hosting, delivery and marketing service providers and payment processors (for example, to process deliveries and send you your order confirmation). Pret currently uses Braze, Inc. to send out marketing and transactional messaging.

5.2 Third Party partners

Subject to your marketing preferences, we share information with social media platforms, in order to show our ads to you on these platforms. For example, we provide Google with of our customers, which Google then matches with those customers’ Google accounts, and displays our ads to them when using certain Google platforms (such as YouTube, Gmail, Search). You have the right to opt out of this activity: to exercise this right, contact us using the contact details under section 11 below.

If you have consented, we allow carefully selected third parties, including marketing and advertising companies, or our business partners, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, post, SMS as well as by e-mail, if you have consented. We also share your information with third party delivery providers and employ third-party companies and individuals to help us analyse and reach out to customers or potential customers (for example, analytics providers, content partners; and social media partners such as Facebook).

5.3 Third Party Providers we work with

Pret works closely with our third party suppliers to bring you high quality services and products. When you send us feedback or comment on any of our products or services we may need to share such feedback/comment with our relevant supplier(s).

5.4 Third Parties with whom we transact

If any of our businesses enter into a joint venture with, purchase or are sold to or merge with another business entity, or in the unlikely event that we go out of business or enter bankruptcy, your information may be disclosed or transferred to the target company, our new business partners, administrators, or owners or their advisors.

5.5 Sharing to comply with legal obligations

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to (a) comply with (and/or where we believe we are under a duty to comply with) any legal obligation; (b) enforce or apply our website terms of service and any other agreement; or (c) protect the rights, property, or safety of Pret, customers, employees, contractors or others. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention, or where we have to carry out an internal investigation.

6. Your Rights

6.1 We will usually inform you (before collecting your information) if we intend to use your information for marketing or research purposes or if we intend to disclose your information to any third party for such purposes. Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, including profiling we carry out for direct marketing, at any time. You can do this by following the instructions to unsubscribe in the relevant marketing communication, by changing your marketing preferences through our preference centre or by contacting us via the details set out in section 11 below. Please note that cancelling a service you have with us does not constitute a withdrawal of your consent to receive our marketing. Please follow the instructions above to unsubscribe.

6.2 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes or if you become aware that any personal data that we hold about you is not accurate. You have the right to see the information we hold about you and to ask us to: (a) make changes to ensure that any information we hold about you is accurate and up to date; (b) erase or stop processing any information we hold about you where there is no longer a legal ground for us to hold it; or (c) in some cases, transfer any information we hold about you to a specified third party. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement).

6.3 These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. Should you have any queries or complaints in relation to how we use your information, please contact us via the details set out at section 11 below. Should you wish to take any complaints or queries further, you have the right to contact your local data protection regulator (which, in the UK, is the Information Commissioner's Office) regarding such issues.

7. How long do we retain your information?

7.1 Where we process registration data, we do this for as long as you are an active user of our sites and for 6 years after this.

7.2 Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.

7.3 Where we process personal data in connection with performing a contract , subscription or for a competition, we keep the data for 6 years from your last interaction with us.

8. Links to other websites

8.1 Our Website may contain links to other websites run by other organisations (for example, we use social media sites such as Facebook, Instagram and twitter). Pret’s privacy notice applies only to our Website and company‚ so we encourage you to read the privacy notices on the other websites you visit. We cannot be responsible for the privacy notices and practices of other sites even if you access them using links from our website.

9. Young people

9.1 Pret does not directly advertise to our young customers nor do we store data about them on a regular basis. However, our Pret Academy (which runs programmes for apprenticeships) and Pret’s Big Experience week are aimed at people who are aged between 16-18 years-old. To take part in these great opportunities Pret does need to gather some data about those young people, just like we would for a full Team Member. For example, we will need their name, address and telephone number. Pret collects and treats this data in compliance with Data Protection Laws and with the utmost care, applying very strict rules and scrutiny to those individuals that have access to it.

10. Cookies

10.1 While we’re very proud of the delicious cookies we sell in our shops, this is about a different sort of cookie. The cookies we’re talking about here are the digital ones that our website uses in order to make your experience as enjoyable as if you were in one of our shops. For much more detail and information on how to manage your cookie settings please refer to our cookie policy.

11. Data Transfers

11.1 In addition to the data sharing described in section 5, the information that we collect from you may, where lawful, be transferred to, and stored at, a destination outside the UK or the European Economic Area ("EEA"). It may also be processed by staff operating outside the UK or the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the provision of support services. Where information is transferred outside the UK or the EEA, and where this is to a stakeholder or vendor in a country that is not subject to an adequacy decision by the UK or the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses or a vendor's Processor Binding Corporate Rules. You can obtain additional information of the relevant mechanism by using the contact details below.

FINALLY

If you have any questions feel free to visit our contact page. This is also an ideal place to send us feedback and comments, you’ll always get a response from our lovely customer services team. Alternatively you can contact us at Pret A Manger Europe Limited, 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH

Last updated 6 May 2021

1 Who we are

1.1 We are Pret A Manger (Europe) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2 We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2 What are these terms and conditions?

2.1 These terms and conditions (let’s call them the “Click & Collect T&Cs”) govern the basis on which we supply our products for our Click & Collect service.

2.2 These Click & Collect T&Cs apply to any person who signs up for, or seeks to sign up for, Pret’s Click & Collect service (that's who we mean by "you" or "your").

2.3 Among other things, these Click & Collect T&Cs provide important information about:

• 2.3.1 what the Click & Collect service is and how to use it;

• 2.3.2 any requirements for signing up for Click & Collect, and any limitations or restrictions that might apply; and

• 2.3.3 other important information about your and our rights and obligations in relation to the use and administration of the Click & Collect Service.

2.4 Please ensure that you read these Click & Collect T&Cs carefully, and that you have understood them, before agreeing to them. Once you agree to these Click & Collect T&Cs, they will be legally binding on you.

2.5 If you have any questions in relation to these Click & Collect T&Cs, please contact us our customer service team on 0345 205 0000 or through  www.pret.co.uk/en-GB/talk-to-pret.

2.6 Please note that we may revise these Click & Collect T&Cs at any time by amending them on our website/app. Please check for the most current version of these Click & Collect T&Cs at pret.co.uk/en-GB/legal. Your continued use of any part of the Click & Collect site after any such amendment will constitute your acceptance of the amendment(s).

2.7 How we may contact you. If we have to contact you, we will do so by writing to you at the email address provided to us in your order.

3 Do any other terms apply?

These Click & Collect T&Cs only govern the Click & Collect service, so they apply in addition to any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

3.1 our website and app terms of use, available here;

3.2 the terms and conditions applicable to our subscription service, available here;

3.3 our Pret Account terms and conditions, available here; and

3.4 our privacy notice and cookies notice which lets you know how we process your personal data and use cookies (including as part of the Click & Collect functionality), available here and here respectively.

4 Who can use Click & Collect?

4.1 You are eligible to use the Click & Collect service if you:

• 4.1.1 complete the sign-up process correctly (including verifying your email address);

• 4.1.2 agree to these Click & Collect T&Cs and any other of our terms and conditions which might be relevant, and aren't in breach of any of those agreements/terms and conditions;

• 4.1.3 are 18+ and able to enter into binding contracts; and

• 4.1.4 are located in the UK.

5 Orders, Products, and Collection

5.1 Any order you make for products in Click & Collect is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at our sole discretion. An order is deemed to have been accepted by us only when you receive email confirmation to this effect which will include your order number and collection details. Once we have accepted your order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your order in full. In such cases, we will contact you and ask you to amend your order. Please ensure you provide us with accurate contact details. We can't be held liable if we are unable to contact you using the details you've provided.

5.2 As many of our products are freshly prepared on the day, you cannot amend or cancel an order once it has been placed. See also section 7 below.

5.3 You must collect your order on time. We cannot guarantee your product order will be available if you do not collect your order in your selected time slot.

5.4 If any product that you have ordered is unavailable and we have not been able to notify you of this before you collect your order, you will be eligible for a refund for the unavailable product(s) or to exchange it for an alternative product when collecting. If you do not want any alternative products in the shop, you will need to contact customer services on 0345 205 0000 or through  www.pret.co.uk/en-GB/talk-to-pret to process your refund.

5.5 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Product prices and product availability may be subject to change without notice. We will try to make it clear on our website or by notifying you if any products that you have ordered are unavailable.

5.6 Allergy Warning: Allergens are listed on the product pages on the Click & Collect site. We cannot guarantee any of our products are suitable for those with allergies due to a high risk of cross-contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg intolerances. You can view our full allergen guide here: https://www.pret.co.uk/en-GB/allergenguide.

5.7 All prices shown are inclusive of VAT.

6 Payment

6.1 You will need to pay for products at the time of ordering online. We accept payment by any Visa, Mastercard, American Express debit or credit card, or Apple Pay.

6.2 Click & Collect payments are processed by Adyen using 3D secure authentication. We cannot see your payment details and Adyen will only process your personal data for the purposes of completing the Click & Collect transaction you have requested.

7 No Cancellation Rights

7.1 We will make up and bag your order once following our acceptance of your order. As we make this order specifically for you and as it may contain products which are liable to deteriorate or expire rapidly, you cannot cancel your order once it has been accepted by us.

8 Terms of Supply

8.1 You should note that our Click & Collect Service will be conditional on offline factors such as the opening times and stock availability in your chosen store. We try to ensure that our website and app provides up to date information in this regard, but we can't guarantee that all products will always be available. For more information about your rights in this situation please refer to section 5.4 above.

8.2 A Click & Collect fee of 50p will be charged for use of the Click & Collect Service in some Pret shops. For a full list of shops where a charge applies, see here.

9 Our liability

9.1 Nothing in these Click & Collect T&Cs limits our liability or your rights in circumstances where it would be unlawful to do so. Nothing in these Click & Collect T&Cs limits your statutory rights as a consumer.

9.2 Subject to the above, our liability under these terms and conditions is limited to: (a) delivering replacement products (at our expense); or (b) refunding any sums paid to us for the products.

9.3 We are not liable for business losses. We only supply the products for personal consumption. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.4 Further limits apply by virtue of section 7 of our Platform T&Cs.

10 Termination

10.1 We reserve the right to terminate your access to our Click & Collect service immediately without notifying you in advance should you not operate your account in line with these terms and conditions.

11 General

11.1 All rights in the site design, computer codes, text, graphics and other content, interfaces, and the selection and arrangements thereof (the "Materials") belong to us or our licensors. You may print a copy of these terms and conditions for your reference. Any other use (including without limitation any further reproduction, storage or transmission to anyone) of any Materials without our prior written permission is strictly prohibited.

11.2 If any of these Click & Collect T&Cs are found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable under the law of any jurisdiction, such illegality, invalidity or unenforceability shall not affect the legality, validity or enforceability in that jurisdiction of the other provisions of this agreement or the legality, validity or enforceability in any other jurisdiction of that provision.

11.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.4 Although we will aim to provide uninterrupted access to the Pret Click & Collect site, we cannot guarantee this. We accept no responsibility or liability for any interruption or delay which may occur to anyone visiting or wishing to visit the Pret Click & Collect site. In the event we cannot fulfil obligations to you under this agreement due to any event beyond our reasonable control, we will notify you and we will be relieved of our obligations to you under these Click & Collect T&Cs to the extent such performance is hindered by such an event.

11.5 These Click & Collect T&Cs and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of England and Wales and you agree to the jurisdiction of the Courts of England and Wales in relation to any such dispute or claim. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

£2 Breakfast Roll with every Pret Coffee Subscription Redemption - Promotion T&Cs

Redeem an eligible drink using your Pret Coffee Subscription in a participating UK Pret shop and you will be able to buy a Pret breakfast roll for the reduced price of £2. Applies to all Coffee Subscription redemptions before 10.30am. Subject to availability and participating shops, please find excluded shops here.

Terms and Conditions

1. This Promotion is open to residents of the United Kingdom aged 18 and over excluding employees of the Promoter, their families, agents or anyone else professionally connected with this Promotion.

2. To Participate: Redeem an eligible drink via your Pret Coffee Subscription in participating Pret shops and you will be able to purchase a Pret breakfast roll for the reduced price of £2. Subject to availability.

3. A Pret Coffee Subscription is required to be able to claim the promotion.

4. Maximum of one breakfast roll per order.

5. Participating Shops: Promotion available in all UK Pret shops which offer the Pret Coffee Subscription. For a list of non participating shops, click here.

6. Eligible cookies: Bacon & Egg Roll, Ham & Egg Roll, Pret’s Bacon Roll, Pret’s Veggie Roll, Sausage & Egg Roll.

7. Promotion Period: Every day before 10.30am from 7 September 2021 until 16 September 2021. Subject to availability. Pret reserves the right to withdraw this Promotion at any time.

8. By taking part in this Promotion all participants will be deemed to have accepted and be bound by these Terms and Conditions.

9. Pret a Manger’s nutritional and allergen information for all products can be found here.

10. The Promoter is committed to protecting your privacy and maintaining the security of any personal information received from you. Any data you submit will be held by the Promoter in accordance with the Promoter’s Privacy Policy and won’t be used for any purpose other than carrying out this promotion unless you have provided your consent. Privacy Policy.

11. To the extent permitted by the law, the Promoter will not be liable for any loss or damage that arises out of or in connection with this Promotion howsoever caused (whether in contract, tort including without limitation negligence, statutory duty or otherwise).

12. The Promoter reserves the right to refuse service to anyone who appears to not be acting within the spirit of the promotion or trying to claim additional promotional products outside of the limits above.

13. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the promotion.

14. By participating, you confirm that you have read and agree to these terms and conditions.

15. The Promoter reserves the right to hold void, suspend, cancel, or amend the promotion where it becomes necessary to do so.

16. These terms and conditions are governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.

Promoter: Pret A Manger (Europe) Limited, 75B, Verde, 10 Bressenden Place, London SW1E 5DH, United Kingdom.

IMPORTANT - PLEASE READ CAREFULLY:

Terms and Conditions apply to your Pret Gift Card and govern the relationship between Pret A Manger (Europe) Limited ("Pret", "we" or "us") and you. Use of your Pret Gift Card will constitute acceptance of these Terms and Conditions. If you have any questions, please contact our Pret Customer Services on 0207 827 8801 or at cs@pret.com.

1) THE PRET GIFT CARD The Pret Gift Card is an electronic money product. When you credit value to your Pret Gift Card you will be purchasing electronic money from Pret A Manger (Europe) Limited, whose registered address is 75B, Verde, 10 Bressenden Place, London SW1E 5DH “Pret”. The monetary value credited to your Pret Gift Card is a pre-payment for goods and services at all UK Pret shops. It is not a credit card or deposit account. No interest, dividends or other earnings will accrue on the Pret Gift Card.

2) OBTAINING YOUR PRET GIFT CARD You must be over 18 in order to purchase a Pret Gift Card. You can purchase a Pret Gift Card:  in UK Pret shops, Pret online at www.pret.co.uk/en-gb/pretcard, in selected physical retailers and online subject to availability. Your Pret Gift Card is issued by, and remains the property of, Pret A Manger (Europe) Limited. If purchasing a Pret Gift Card online, it will be a physical gift card and will be delivered to the address you input during the purchasing process.

3) ACTIVATING AND TOPPING UP YOUR PRET GIFT CARD Activating If purchasing a Pret Gift Card online, it will be delivered to you already loaded with the designated value you select during the online process. If purchasing your Pret Gift Card at a physical location, you can request it to be loaded with any value between £10 and £100. Your Pret Gift Card will be activated as soon as it is loaded with a minimum of £10 (“Activation Date”). Topping up You can credit and top-up stored value on your Pret Gift Card by cash, debit or credit card at any participating Pret outlet and online here: www.pret.co.uk/giftcard. The minimum value you can credit your Pret Gift Card with each time is £10; the maximum amount is £100. The maximum credit value you can store on your Pret Gift Card at any time is £100.

4) USING YOUR PRET GIFT CARD BALANCE You can use your Pret Gift Card to fully or partially fund the purchase of any Pret products at all UK Pret shops. For a full list, please see: www.pret.co.uk/en-gb/shop-finder. The Pret Gift Card can be used for any number of purchases until its balance is completely exhausted or it has expired. The Pret Gift Card can be supplemented with other methods of payment if the products purchased from a Pret shop exceed the balance on the Pret Gift Card. You can check the balance on your Pret Gift Card at any time online by visiting www.pret.co.uk/en-gb/pretcard or in any UK Pret A Manger shop. You should keep your receipts and check your online statement to ensure that your account balance is correct.

5) EXPIRY OF YOUR PRET GIFT CARD Your Pret Gift Card will expire 2 years after the Activation Date unless:

1. you top up your Pret Gift Card; or

2. use your Pret Gift Card to purchase an item at a UK Pret shop in which case the 2-year validity period will refresh.

If you do not use your Pret Gift Card for a period of two years, your Pret Gift Card will cease to be valid and any remaining credit value stored on it will expire. Expired value cannot be transferred to a new card or redeemed.

6) REGISTERING YOUR PRET GIFT CARD To protect the stored value on your Pret Gift Card from loss, theft or damage, we recommend you register your Pret Gift Card by following the instructions on the Pret website at www.pret.co.uk/en-gb/pretcard.

7) LOSS, THEFT, DAMAGE You should treat your Pret Gift Card like cash in a wallet. If you lose your Pret Gift Card or if it is stolen, you may lose any value which is stored on it in the same way as if you lost your wallet. If you have registered your Pret Gift Card through the Pret website, you should immediately report any loss, theft, fraudulent or unauthorised use of your Pret Gift Card to Pret Customer Services on 0207 827 8801. In the event of loss, theft, fraud or other unauthorised use of your Pret Gift Card, or if your Pret Gift Card is damaged or malfunctions, we may, at our sole discretion, replace your Pret Gift Card and transfer any credit value stored on it to a replacement card. If we agree to replace your Pret Gift Card, a replacement card will be delivered to your home address as registered against the card. If we decide to redeem any outstanding balance to you the redemption payment amount will be paid to you by cheque, to your home address. If you subsequently find or retrieve a Pret Gift Card which you have reported lost or stolen, you must notify Pret Customer Services immediately.

8) DATA PROTECTION AND PRIVACY If you register your Pret Gift Card on the Pret website you will be asked to provide certain personal information, including your name, date of birth, address, contact details and, if you top up your Pret Gift Card online, credit card details. We are committed to maintaining the security of your personal information in accordance with the requirements of all relevant legislation including the Data Protection Act 2018 and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. The Pret Privacy Policy will apply whenever you provide us with personal information and is incorporated by reference into these Terms and Conditions. Except as required by law, or in accordance with these Terms and Conditions and the Pret Privacy Policy, your personal information will not be passed to any other persons without your permission.

9) LIABILITY OF PRET Neither Pret nor any member of its corporate group shall be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statue or otherwise are expressly excluded. Pret will not be liable to you for:

• any loss of income, business, goodwill or profits arising out of this agreement; • any unauthorised access to or alteration, theft or destruction of your Pret Gift Card; • the consequences of any delay or mistake relating to the use of your Pret Gift Card caused by any circumstances beyond our control; • any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care; •loss or damage is "reasonably foreseeable" if, at the time we entered into this agreement, such loss was contemplated by you and by us; or • any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This agreement does not affect your statutory rights and must be read subject to those rights. Pret does not represent or warrant that your Pret Gift Card will always be accessible or accepted at participating Pret stores. The Financial Ombudsman Compensation Service is not applicable to your Pret Gift Card. Pret does not offer any other compensation schemes to cover losses claimed in connection with your Pret Gift Card.

10) VARIATION AND ASSIGNMENT We reserve the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the Pret Gift Card program on reasonable notice. The Terms and Conditions applicable to the use of a Pret Gift Card shall at any time be the terms and conditions published on the Pret website (www.pret.co.uk) and your continued use of a Pret Gift Card shall constitute your acceptance of such terms and conditions. We will also e-mail you to let you know about changes to these Terms and Conditions. We may assign the benefit of these Terms and Conditions to any other company in the same group of companies as Pret. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

11) ENTIRE AGREEMENT This agreement (as amended from time to time) constitutes the entire agreement between you and Pret and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.

12) GOVERNING LAW These Terms and Conditions are governed by English law.