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Terms and Conditions - Order Ahead

1 Who we are

1.1 We are Pret A Manger (Europe) Limited (that's who we mean by "Pret", "we, "us" or "our").

1.2 We're a company registered in England and Wales with company number 01854213. Our registered office is at 75b Verde, 10 Bressenden Place, London, England, SW1E 5DH.

2 What are these terms and conditions?

2.1 These terms and conditions (let’s call them the “Order Ahead T&Cs”) govern the basis on which we supply our products for our Order Ahead service.

2.2 These Order Ahead T&Cs apply to any person who signs up for, or seeks to sign up for, Pret’s Order Ahead service (that's who we mean by "you" or "your").

2.3 Among other things, these Order Ahead T&Cs provide important information about:

  • 2.3.1 what the Order Ahead service is and how to use it;

  • 2.3.2 any requirements for signing up for Order Ahead, and any limitations or restrictions that might apply; and

  • 2.3.3 other important information about your and our rights and obligations in relation to the use and administration of the Order Ahead Service.

2.4 Please ensure that you read these Order Ahead T&Cs carefully, and that you have understood them, before agreeing to them. Once you agree to these Order Ahead T&Cs, they will be legally binding on you.

2.5 If you have any questions in relation to these Order Ahead T&Cs, please contact us our customer service team on 0345 205 0000 or through

2.6 Please note that we may revise these Order Ahead T&Cs at any time by amending them on our website/app. Please check for the most current version of these Order Ahead T&Cs at Your continued use of any part of the Order Ahead site after any such amendment will constitute your acceptance of the amendment(s).

2.7 How we may contact you. If we have to contact you, we will do so by writing to you at the email address provided to us in your order.

3 Do any other terms apply?

These Order Ahead T&Cs only govern the Order Ahead service, so they apply in addition to any other agreements made between you and us, and any policies and notices that we communicate to you from time to time (each to the extent applicable). That might include:

3.1 our website and app terms of use, available here; 3.2 the terms and conditions applicable to our subscription service, available here; 3.3 our privacy notice and cookies notice which lets you know how we process your personal data and use cookies (including as part of the Order Ahead functionality), available here and here respectively.

4 Who can use Order Ahead?

  • 4.1 You are eligible to use the Order Ahead service if you:

  • 4.1.1 complete the sign-up process correctly (including verifying your email address);

  • 4.1.2 agree to these Order Ahead T&Cs and any other of our terms and conditions which might be relevant, and aren't in breach of any of those agreements/terms and conditions;

  • 4.1.3 are 18+ and able to enter into binding contracts; and

  • 4.1.4 are located in the UK.

5 Orders, Products, and Collection

5.1 Any order you make for products in Order Ahead is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at our sole discretion. An order is deemed to have been accepted by us only when you receive email confirmation to this effect which will include your order number and collection details. Once we have accepted your order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your order in full. In such cases, we will contact you and ask you to amend your order. Please ensure you provide us with accurate contact details. We can't be held liable if we are unable to contact you using the details you've provided.

5.2 As many of our products are freshly prepared on the day, you cannot amend or cancel an order once it has been placed. See also section 7 below.

5.3 You must collect your order on time. We cannot guarantee your product order will be available if you do not collect your order in your selected time slot.

5.4 If any product that you have ordered is unavailable and we have not been able to notify you of this before you collect your order, you will be eligible for a refund for the unavailable product(s) or to exchange it for an alternative product when collecting. If you do not want any alternative products in the shop, you will need to contact customer services on 0345 205 0000 or through to process your refund.

5.5 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Product prices and product availability may be subject to change without notice. We will try to make it clear on our website or by notifying you if any products that you have ordered are unavailable.

5.6 Allergy Warning: Allergens are listed on the product pages on the Order Ahead site. We cannot guarantee any of our products are suitable for those with allergies due to a high risk of cross-contamination. Our vegan products are made to a vegan recipe but are not suitable for those with dairy and egg intolerances. You can view our full allergen guide here:

5.7 All prices shown are inclusive of VAT.

6 Payment

6.1 You will need to pay for products at the time of ordering online. We accept payment by any Visa, Mastercard, American Express debit or credit card, or Apple Pay.

6.2 Order Ahead payments are processed by Adyen using 3D secure authentication. We cannot see your payment details and Adyen will only process your personal data for the purposes of completing the Order Ahead transaction you have requested.

7 No Cancellation Rights

7.1 We will make up and bag your order once following our acceptance of your order. As we make this order specifically for you and as it may contain products which are liable to deteriorate or expire rapidly, you cannot cancel your order once it has been accepted by us.

8 Terms of Supply

8.1 You should note that our Order Ahead Service will be conditional on offline factors such as the opening times and stock availability in your chosen store. We try to ensure that our website and app provides up to date information in this regard, but we can't guarantee that all products will always be available. For more information about your rights in this situation please refer to section 5.4 above.

9 Our liability

9.1 Nothing in these Order Ahead T&Cs limits our liability or your rights in circumstances where it would be unlawful to do so. Nothing in these Order Ahead T&Cs limits your statutory rights as a consumer.

9.2 Subject to the above, our liability under these terms and conditions is limited to: (a) delivering replacement products (at our expense); or (b) refunding any sums paid to us for the products.

9.3 We are not liable for business losses. We only supply the products for personal consumption. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9.4 Further limits apply by virtue of section 7 of our Platform T&Cs.

10 Termination

10.1 We reserve the right to terminate your access to our Order Ahead service immediately without notifying you in advance should you not operate your account in line with these terms and conditions.

11 General

11.1 All rights in the site design, computer codes, text, graphics and other content, interfaces, and the selection and arrangements thereof (the "Materials") belong to us or our licensors. You may print a copy of these terms and conditions for your reference. Any other use (including without limitation any further reproduction, storage or transmission to anyone) of any Materials without our prior written permission is strictly prohibited.

11.2 If any of these Order Ahead T&Cs are found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable under the law of any jurisdiction, such illegality, invalidity or unenforceability shall not affect the legality, validity or enforceability in that jurisdiction of the other provisions of this agreement or the legality, validity or enforceability in any other jurisdiction of that provision.

11.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.4 Although we will aim to provide uninterrupted access to the Pret Order Ahead site, we cannot guarantee this. We accept no responsibility or liability for any interruption or delay which may occur to anyone visiting or wishing to visit the Pret Order Ahead site. In the event we cannot fulfil obligations to you under this agreement due to any event beyond our reasonable control, we will notify you and we will be relieved of our obligations to you under these Order Ahead T&Cs to the extent such performance is hindered by such an event.

11.5 These Order Ahead T&Cs and any related dispute or claim (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of England and Wales and you agree to the jurisdiction of the Courts of England and Wales in relation to any such dispute or claim. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.